Simrandeep Kaur
Brampton,Ontario
Summary
To secure the challenging and responsible position that will allow me to utilize my experience and enhanced skills. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
6
6
years of professional experience
Work History
Dispatcher
Metro Supply Chain
09.2022 - Current
- Receiving emergency and non-emergency calls from drivers and client
- Routing the orders on Optima and assigning the trucks for drivers
- Tracking driver’s report every hour to make sure On-time delivery
- Handled customer escalations from drivers to solve issue and restore customer satisfaction
- Keep track of emails every hour
- Maintaining records of all deliveries made by the company
- Monitoring the status of incoming and outgoing deliveries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Dispatcher
Labour Max Staffing
01.2022 - 07.2022
- Receiving the emergency and non-emergency calls
- Scheduling and dispatching drivers and work crews
- Speaking with supervisors or customers to resolve problems and requests for services
- Prioritize and organize calls according to the urgency.
IT Support Team
Computer Host
04.2020 - 01.2022
- Resolving technical issues
- Talk staff or clients through a series of actions, either face-to-face or over the phone to help set up
- Setting up accounts for new users
- Monitor and maintain computer systems and networks.
Lab Assistant
Loyalist College
04.2019 - 01.2020
- Analyzed and recorded data for samples per week
- Provide Technical Support, maintenance and calibration for centrifuges, scales and microscopes
- Used Ms excel to create pivot tables and overpriced supplies
- Experience handling all laboratory instruments.
Cashier
Walmart
09.2018 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
A&W
05.2018 - 09.2018
- Known for reliability and called in for extra shifts
- Cleaning of front end and maintenance
- Opening and closing of store and paperwork
- Provided good customer service.
Education
Biotechnology Technician -
Loyalist College
Belleville, ONSkills
- Strong knowledge of work ethics in helping and assisting others
- Enthusiastic intellect with excellent written and verbal communication skills
- Strong knowledge of MS Excel, PowerPoint, Worksheets and Edocs
- Superior interpersonal skills gained through working in exclusive workplaces
- Multilingual: able to speak English, Hindi and Punjabi
- Good time management and organization skills
- Self motivated and have ability to shape my own ideas in learning
- Microsoft Office Suite
- Word, Excel and Outlook
- QuickBooks
- Optima
- Shyftbase
- Dispatch software
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
References
Honey Sahota, Supervisor, Metro supply chain, Brampton, ON
Timeline
Dispatcher
Metro Supply Chain
09.2022 - Current
Dispatcher
Labour Max Staffing
01.2022 - 07.2022
IT Support Team
Computer Host
04.2020 - 01.2022
Lab Assistant
Loyalist College
04.2019 - 01.2020
Cashier
Walmart
09.2018 - 02.2019
Cashier
A&W
05.2018 - 09.2018
Biotechnology Technician -
Loyalist College