Sandeep Mahey
Victoria,BC
Summary
Responsible Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Phones, Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technician Team Leader
Glentel Wirelesswave
03.2023 - Current
- Mentored junior technicians in maintenance, repair and reporting duties.
- Completed job reports and logs immediately following service calls.
- Applied critical thinking and research to address complex issues.
- Tracked and recorded parts and labor costs related to each service call.
Authorized Repair Technician
Glentel Wirelesswave
03.2021 - 03.2023
- Completed all repair and maintenance activities promptly and to high quality standards.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Maintained inventory of repair supplies and ordered parts.
- Apple & Samsung brand ambassador.
Certified Advisor - Computing Solutions
Best Buy Inc
08.2019 - 04.2020
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Helped clients make informed decisions about their products.
- Trained store associates on computer products, technology and service offerings.
- Listened to customers to identify needs and build personalized computing solutions.
Senior Sales & Support Executive - Acer India
Channelplay
02.2017 - 02.2018
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Demonstrated products and features to customers, answered questions and overcame objections.
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Utilized multiple marketing strategies to improve profitability.
Sales & Technical Support Specialist
4GeniusMinds Pvt. Ltd
01.2015 - 03.2016
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
Education
Post Degree Diploma - Project Management
St. Lawrence College
Kingston, ON12.2020
Graduate Certificate - Business Administration
Vancouver Island University
Nanaimo, BC12.2019
Bachelor of Computer Information Systems - IT
Lovely Professional University
Punjab, India03.2015
Skills
- Decision-Making
- Data Management
- Conflict Resolution
- Quality Control
- System Troubleshooting
- System Installation
- Time Management
- Microsoft Office
- Multitasking Abilities
- Active Listening
- Creative
- Project Management
- Desktop Support
- Mac Systems
- Windows 10
Certification
● WEB DESIGNING (Photoshop, HTML, PHP, JAVA, VB.NET, MySQL ) in 2014
● Photoshop 2020 Essentials Training: The basics in 2020
● Premiere Pro CC 2019 Essential Training: The basics in 2020
Timeline
Technician Team Leader
Glentel Wirelesswave
03.2023 - Current
Authorized Repair Technician
Glentel Wirelesswave
03.2021 - 03.2023
Certified Advisor - Computing Solutions
Best Buy Inc
08.2019 - 04.2020
Senior Sales & Support Executive - Acer India
Channelplay
02.2017 - 02.2018
Sales & Technical Support Specialist
4GeniusMinds Pvt. Ltd
01.2015 - 03.2016
Post Degree Diploma - Project Management
St. Lawrence College
Graduate Certificate - Business Administration
Vancouver Island University
Bachelor of Computer Information Systems - IT
Lovely Professional University
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