Simran Singh
Brampton,ON
Summary
Adept at navigating complex dispatch environments, I leveraged my decision-making and driver communication skills at ARMOUR Trucking to enhance operational efficiency. My proficiency in database maintenance and commitment to exceptional customer service, evidenced by tracking and resolving inquiries, significantly contributed to streamlined operations and improved customer satisfaction.
Overview
1
1
year of professional experience
Work History
Dispatcher
ARMOUR Trucking
Guelph, Ontario
01.2024 - 07.2024
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Prepared daily work and run schedules.
Customer Service Representative
Canadian tire
Toronto, Ontario
09.2023 - 12.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Hanson College
Toronto, ON08-2024
Skills
- Driver communication
- Data entry
- Decision-making
- Dispatching field personnel
- Database maintenance
- Work order generation
- Tracking systems
- Map reading
- Call handling
Languages
English
Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Dispatcher
ARMOUR Trucking
01.2024 - 07.2024
Customer Service Representative
Canadian tire
09.2023 - 12.2023
High School Diploma -
Hanson College
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