SIMRAN SIMRAN
Brampton
Summary
Results-driven Sales and Customer Support professional with a proven track record of exceeding sales targets and enhancing customer satisfaction. Skilled in utilizing effective communication to understand customer needs and provide tailored solutions. Proficient in sales strategy development and adept at fostering strong relationships with customers and team members.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Motivator and Club Attendant
GoodLife Fitness
10.2024 - Current
- Provided constructive feedback during performance reviews, facilitating professional growth for team members.
- Managed conflict resolution within teams, ensuring a harmonious work environment conducive to productivity and growth.
- Created a positive work environment by addressing employee concerns promptly and effectively.
- Collaborated with management to identify areas of improvement within the organization, leading to more streamlined operations.
Sales and Customer Support
Storage Vault
09.2022 - 07.2024
- Friendly Interactions with Customers while providing the right solutions for their storage needs
- Documented Conversations with Customers to track request Look and maintain the inventory
- Analyzed customer feedback data to improve service quality standards
- Managed sales team to consistently achieve growth and hit sales targets
- Monitored customer preferences to determine focus of sales efforts
- Determined price schedules and discount rates
Host
Royal Halal Restaurant
08.2022 - 05.2023
- Greeting Customers as they walk in
- Helping Guests with reservations and guiding them to their table
- Contributes to the everybody cleans mindset
- Operated cash registers to accept payments for food and beverages
- Inspected dining and serving areas to verify cleanliness and proper setup
- Greeted guests and seated at tables or in waiting areas
- Built positive relationships with regulars to ensure their loyalty to the establishment
- Answered phone calls to take reservations and address guest questions and concerns
Customer Service and Sales Associate
Concentrix
06.2022 - 08.2022
- Maintain Board knowledge of products, promotions, and procedures
- Clarify customers in a friendly and professional manner using agreed upon procedures
- Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
- Promoted benefits of store credit cards and customer loyalty programs
- Handled customer complaints and inquiries in a courteous and efficient manner
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
Technical Sales Representative
Sydney Call Centre
01.2020 - 07.2022
- Helps and educates members and new customers with memberships and processes
- Completes tasks and responsibilities by setting timelines
- Built Loyalty and grow business by identifying and soliciting potential clients
- Researched emerging technologies in order to identify potential markets for new products
- Built a network of contacts within the industry to drive growth opportunities
- Performed post-sale follow ups with customers to ensure satisfaction with purchases
- Verified accuracy of materials lists
- Answered customers' questions about products, prices, availability, and credit terms
Crew Member
Subway
02.2019 - 03.2020
- Preparing food and drinks
- Assembling orders and packaging take-out
- Keeping all surfaces clean and sanitary to ensure safety
- Served customers in eating places that specialized in fast service and inexpensive carry-out food
- Followed health department regulations for handling food products properly
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
- Packaged and labeled to-go and delivery orders for pickup
- Brewed coffee and tea and filled containers with requested beverages
Customer Service Representative
Samsung
01.2017 - 11.2017
- Processed orders and detailed transaction information to customers
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Assisted customers in navigating through various web pages on the company's website during their purchase process
- Obtained and examined relevant information to assess validity of complaints and determine possible causes
- Analyzed and collected customer information to prepare product or service reports
Education
Diploma - College Diploma
Sheridan College
None01-2018
Skills
- Verbal and written Communication
- WHMIS
- Multitasking
- Team player
- Sales Expertise
- First Aid, CPR-A & AED Certificate
- Time Efficient
- Coaching and Mentoring
- Teamwork and Collaboration
- Customer Service
- Sales strategy development
- CRM software expertise
Accomplishments
- Recognized by supervisors and colleagues for excellent patient care and attention to detail.
- Accomplished daily challenges to provide the best services.
- Helped companies to grow business by enrolling new or upgrading new members.
- Active member of Fit4less gym for a year.
Languages
Punjabi
Hindi
English
Community Service
Customer Service Representative, Samsung, Jalandhar, Punjab, 01/01/17, 11/30/17, Processed orders and detailed transaction information to customers., Demonstrated excellent communication skills, both verbal and written., Assisted customers in navigating through various web pages on the company's website., Obtained and examined relevant information to assess validity of complaints., Analyzed and collected customer information to prepare product or service reports.
Certification
- CPR/AED Certification
- First Aid Certification
Interests
- Gym Workouts
- Pilates
- Mindfulness Practices
- Passionate about balancing physical health with mental and emotional wellness
- Yoga
- Team Sports
Timeline
Motivator and Club Attendant
GoodLife Fitness
10.2024 - Current
Sales and Customer Support
Storage Vault
09.2022 - 07.2024
Host
Royal Halal Restaurant
08.2022 - 05.2023
Customer Service and Sales Associate
Concentrix
06.2022 - 08.2022
Technical Sales Representative
Sydney Call Centre
01.2020 - 07.2022
Crew Member
Subway
02.2019 - 03.2020
Customer Service Representative
Samsung
01.2017 - 11.2017
Diploma - College Diploma
Sheridan College