Simran Simran
Kelowna,BC
Summary
Practical Nursing student with a background in business and hotel management. Skilled in communication, organization, and providing quality care. Passionate about supporting patients and working with healthcare teams to deliver compassionate, professional care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Experience Expert
Delta Hotels By Marriott
03.2023 - Current
- Enhanced guest experience by addressing concerns promptly.
- Streamlined check-in process for improved efficiency and reduced wait times.
- Evaluated online reviews from past guests to pinpoint opportunities for enhanced service.
- Executed up-selling strategies to boost revenue while ensuring guest satisfaction.
- Oversaw supply inventory to ensure sufficient stock for daily operations.
- Educated team members on company regulations and protocols, promoting outstanding customer service.
- Provided knowledgeable support to guests regarding hotel amenities and offerings, ensuring satisfaction with available options.
- Facilitated smooth front desk functions through assistance in guest check-ins, check-outs, and queries.
- Organized special events for guests, promoting memorable experiences during their stays.
- Participated in routine team gatherings to exchange best practices and solve operational issues.
- Booked reservations for guests, delivering tailored suggestions based on their preferences.
- Handled customer complaints to satisfy and retain guests.
Front Desk Agent
Best Western Plus Hotel
10.2021 - 11.2022
- Collected room deposits, fees, and payments.
- Recorded and managed guest information, payments, and reservations.
- Ensured seamless guest experience during peak times through outstanding service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Managed guest bookings by phone, online, and in person with accurate confirmations.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Exhibited exceptional organizational skills to manage daily operations efficiently.
Front Desk Manager
Quality Inn by Choice
08.2019 - 11.2022
- Welcomed visitors and customers, provided assistance.
- Educated new hires on standard operating procedures and compliance guidelines.
- Supervised daily cash reconciliations, ensuring precise financial documentation.
- Managed front desk operations focusing on hotel reputation.
- Led regular meetings to boost staff communication.
- Created efficient employee schedules to meet staffing needs during peak periods.
- Implemented mentoring program that enhanced positive feedback and engagement effectively.
- Handled irate customers with composure.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Implemented policies and procedures to maintain compliance with brand standards and local regulations.
- Supported revenue management strategies by closely monitoring occupancy rates and adjusting room pricing accordingly.
- Ensured data accuracy through regular audits of guest profiles.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Promoted upselling opportunities to maximize revenue through available add-ons and packages.
- Increased guest contentment by effectively managing and settling issues during their visit.
- Facilitated special guest requests, driving positive social media reviews.
Dietary Aid and Evening Receptionists
Sienna Senior Living
09.2016 - 08.2019
- Coordinated with team to manage operations during peak times.
- Oversaw security measures by tracking visitor entry.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Developed customized meal plans for patients with unique medical conditions.
- Ensured food safety compliance by maintaining proper storage, handling, and sanitation procedures.
- Handled patient information securely, adhering to HIPAA standards.
- Collaborated with healthcare professionals to update patient diets, aligning with treatment plans.
- Adapted quickly to changes in dietary guidelines, ensuring compliance with latest health standards.
Seamster
Tip-Top Tailors
09.2017 - 01.2018
- Demonstrated flexibility by adapting to various sewing tasks, including garment repairs, alterations, or custom clothing creation.
- Enhanced customer satisfaction by providing timely and precise sewing services for various types of garments.
- Measured and cut fabric for garment construction according to customer specifications.
- Altered and hemmed pants and other garments to create custom-fitted styles.
Chambermaid
Coast Hotel and Conference Centre
09.2016 - 09.2017
- Performed deep-cleaning tasks on schedule, ensuring rooms remained fresh and attractive yearround.
- Promoted a welcoming atmosphere for guests, maintaining a well-organized and inviting environment.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
- Supported team members in completing daily responsibilities, fostering a collaborative work environment.
Education
Practical Nursing - Nursing
Sprott Shaw College
Kelowna, BCAssociate's Degree - Science
Thompson Rivers University
Kamloops, None04.2020
Business Of Administration Diploma - Business Administration
ALISON
Galway, Ireland10.2023
Skills
- Patience and composure
- Exceptional communication
- Upselling strategies
- Hospitality and service industry background
- Client relationship management
- Analytical thinking
- Interpersonal skills
- Active listening
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- First aid level 1
- Food safe level 1
- Whims
Timeline
Guest Experience Expert
Delta Hotels By Marriott
03.2023 - Current
Front Desk Agent
Best Western Plus Hotel
10.2021 - 11.2022
Front Desk Manager
Quality Inn by Choice
08.2019 - 11.2022
Seamster
Tip-Top Tailors
09.2017 - 01.2018
Dietary Aid and Evening Receptionists
Sienna Senior Living
09.2016 - 08.2019
Chambermaid
Coast Hotel and Conference Centre
09.2016 - 09.2017
Practical Nursing - Nursing
Sprott Shaw College
Associate's Degree - Science
Thompson Rivers University
Business Of Administration Diploma - Business Administration
ALISON
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