SIMRAN SIMRAN
Moncton,NB
Summary
Accomplished Supervisor at Franchise Owners Hamilton Ltd, adept in risk assessment and management, and excelling in customer relationship management. Demonstrated ability to enhance team efficiency, reduce operational risks, and significantly improve client satisfaction. Skilled in underwriting, policy analysis, and fostering employee growth, ensuring profitability and compliance. Highly trained professional with a background in verifying insurance benefits and creating appropriate client documentation. An established Specialist known for handling various office tasks with undeniable ease.
Overview
5
5
years of professional experience
Work History
Supervisor
Franchise Owners Hamilton Ltd
08.2019 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks. Evaluated applications for coverage, assessing risks based on information provided and underwriting guidelines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. Determined appropriate coverage amounts and premiums, ensuring profitability and adherence to company policies.
- Collaborated with agents, stores and franchise regional management to clarify information and discuss coverage options with potential clients.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs. Utilized specialized software to analyze data and generate accurate underwriting reports.
- Monitored workflow to improve employee time management and increase productivity.
- Mentored newly hired employees on operating software and developed training manual to use for reference. Prepared detailed claims reports and maintained accurate records for future reference and auditing.
- Negotiated settlements with claimants/customer and legal/franchise representatives, ensuring fair and equitable outcomes.
Inbound Sales Agent
Nordia Inc.
07.2022 - 08.2023
- Answered phone with friendly greeting to create positive inbound calling experience for customers. Advised clients on suitable products internet bundles, their insurances on products based on their individual needs and risk profiles.
- Provided exceptional customer service, resolving issues promptly and professionally. Stayed current with industry trends and product knowledge to provide clients with the best possible service and solutions.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Resolved complaints to satisfy customers and encourage future transactions.
- Streamlined workflow efficiency by organizing personal workspace, managing call logs, and monitoring sales funnel activity.
- Implemented time management techniques to balance multiple tasks while maintaining focus on achieving daily targets.
- Processed customer order, quote, and return transactions and offered additional products and services.
Security Officer
Star Security Services
01.2019 - 08.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Education
High School Diploma -
Mohawk College of Applied Arts And Technology
Hamilton, ON09.2018
Skills
Risk assessment and Management
Underwriting and Policy Analysis
Claims Processing and Resolution
Customer Relationship Management
Supervisory Duties Data Analysis and Reporting
Training and mentoring
Goal-Oriented
Staff Management
Processes and procedures
Process Monitoring and Improvement
Project Management
Financial Management
Employee Motivation
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Inbound Sales Agent
Nordia Inc.
07.2022 - 08.2023
Supervisor
Franchise Owners Hamilton Ltd
08.2019 - Current
Security Officer
Star Security Services
01.2019 - 08.2019
High School Diploma -
Mohawk College of Applied Arts And Technology
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