Hi, I’m
Simran Simran
Selkirk,Manitoba
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Quick-paced team player dedicated to hard work and maintaining appropriate work environment.
Overview
5
years of professional experience
1
Certification
Work History
Tim Hortons
Shift Supervisor
08.2022 - Current
Job overview
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Ensure customer satisfaction through promoting excellent service
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Delivered successful training to more than 30 employees during tenure, educating on successful work processes and productivity strategies.
Canadian Tire
Cashier
06.2022 - Current
Job overview
- Processed customer transactions and assist customers and answer questions in friendly manner
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Stocked, tagged and displayed merchandise as required.
- Worked with floor team and managers to meet wide range of customer needs.
Tim Hortons
Crew Trainer
02.2022 - 05.2023
Job overview
- Training new employees to follow standard safety procedures
- Ensuring all workplace safety measures are in practice.
- Implemented regular evaluations of training programs, using feedback to make updates as needed for continued effectiveness.
- Developed time-efficient training schedules that minimized disruption to daily operations while still ensuring adequate preparation for new hires.
MCI
Customer Service Representative
10.2021 - 08.2022
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exceeded performance metrics consistently, earning recognition as top performer within team.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Generated customer service reports to track customer satisfaction.
Sheridan College
Peer Assisted Learning Leader
09.2019 - 04.2020
Job overview
- Provided support and assistance to new and continuing students
- Facilitated virtual, in-person and blended learning sessions.
- Assisted respective professors with academic and administrative duties by designing self-directed learning materials
- Utilized creative teaching methods to make complex concepts more accessible for students of varying skill levels.
Education
Sheridan CollegeToronto, ON
Advanced Diploma of Chemical Laboratory Technician
08.2020
Lala Lajpat Rai International SchoolPunjab, India
High School Diploma
06.2018
Skills
- Documentation And Reporting
- Problem-solving skills
- Fluent in English
- Remote Office Availability
- MS Office
- Customer-Oriented
- Cash Handling
- Performance Improvement
- Project management abilities
- Verbal and written communication
- Calm Under Pressure
Personal Qualities And Key Skills
- Excellent communication skills (written and verbal)
- Quick learner
- Fast and efficient worker
- Customer-oriented
- Organized multi-tasker
- Dedicated team player
- Good with numbers
- Patient and friendly
- Issue resolution
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Certification
- Servsafe Food Handler Certificate - Expires September 2025
Timeline
Shift Supervisor
Tim Hortons
08.2022 - Current
Cashier
Canadian Tire
06.2022 - Current
Crew Trainer
Tim Hortons
02.2022 - 05.2023
Customer Service Representative
MCI
10.2021 - 08.2022
Peer Assisted Learning Leader
Sheridan College
09.2019 - 04.2020
Sheridan College
Advanced Diploma of Chemical Laboratory Technician
Lala Lajpat Rai International School
High School Diploma
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