Simran Sidhu
Surrey,Canada
Summary
Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
8
8
years of professional experience
Work History
Brand Ambassador
Brand Momentum Inc
Surrey, Canada
05.2023 - Current
- Communicate regularly with team members regarding progress updates on projects.
- Develop and execute brand awareness campaigns to increase customer engagement.
- Gather customer feedback for product development purposes.
- Attend trade shows, conferences, and other marketing events as a company representative.
- Provided detailed reports on promotional activities and sales results.
Customer Service Representative
TD Bank
Vancouver, Canada
04.2023 - Current
- Proactively reaches out to customers to deepen relationships through needs-based conversations.
- Performs a broad range of tasks, of varying complexity and scope.
- Opens accounts and related services.
- Provide accurate information about products and services to customers.
- Identify opportunities for upselling additional products or services based on customer needs.
- Resolve customer complaints promptly and efficiently.
Cashier/Sales Associate
Home Depot Canada
Port Coquitlam, Canada
03.2022 - 12.2022
- Assisted cashiers with resolving customer complaints and inquiries.
- Identified discrepancies between actual sales figures and expected totals.
- Performed daily opening and closing procedures for the register area.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
- Processed refunds and exchanges according to company policy.
- Trained new cashiers on proper use of registers and store policies.
- Assisted customers with locating items within the store when requested.
Call Centre Specialist
TELUS Communications
Surrey, Canada
06.2021 - 06.2022
- Operated telephone systems to respond to incoming calls and transferred calls accordingly.
- Adhered strictly to company policies regarding privacy of client information.
- Performed follow-up procedures when necessary to ensure customer satisfaction levels were met.
- Identified customers' needs, clarified information, researched every issue and provided solutions.
- Attended regular training sessions to improve knowledge of products and services offered by the organization.
- Suggested methods for improving processes related to customer service operations.
Administrative Assistant
TRB technologies
Haryana, India
03.2020 - 06.2021
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Compiled data from various sources into organized reports for review by management team.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Processed invoices for payment using accounting software applications.
- Facilitated communication between different departments within the organization.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Project Coordinator
VD Concrete Private Limited
Gurgaon, India
04.2019 - 03.2020
- Prepared status reports to communicate progress to stakeholders and management teams.
- Identified training needs for team members in order to keep them up-to-date on the latest industry trends.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
- Conducted risk assessments and identified potential issues that could affect project success.
Senior Sales Executive
Praxis Services Pvt. Ltd
Gurgaon, India
06.2018 - 12.2018
- Led weekly team meetings and conceptualized strategies to remain on target.
- Managed a team of sales representatives by setting goals, providing guidance, monitoring performance, and offering coaching as needed.
- Monitored competitor activity in order to stay ahead of the competition in terms of pricing and promotions.
- Analyzed customer data to identify trends in buying behavior, preferences, and needs.
- Identified new business opportunities through research, customer feedback and industry analysis.
Marketing Executive
Carewell Biotech Pvt. Ltd
Delhi, India
09.2017 - 05.2018
- Conducted research and analyzed data to identify and define audiences.
- Managed campaigns on social media.
- Developed marketing strategies and campaigns to increase brand awareness.
- Collaborated with the sales team to develop targeted promotions and incentive programs.
- Created content for various digital channels, including website, social media, and email.
Education
Master's Degree - Business and project management
Vancouver community college
Vancouver, BC08.2022
Bachelor's Degree - BA Programme with mathematics and entrepreneurship
Gargi College, Delhi University
Delhi01.2019
Summer School - Human resource management and employment relations
London School of Economics
London07.2018
Skills
- Microsoft Office
- Marketing
- Verbal communication
- Prioritizing tasks to meet deadlines
- Analytical abilities
- Microsoft PowerPoint
- Salesforce
- Active listening
- Business development
- Ability to work well within a team
- Creative and resourceful in producing results with minimal direction
- Strategic thinking
- Sales software proficiency
- Optimistic attitude
- Possesses leadership qualities
- Microsoft Outlook
- Working knowledge in the use of basic MS Excel and MS Word
- Sales management
- Time management
- Conflict resolution
- Account management
- Team collaboration
Timeline
Brand Ambassador
Brand Momentum Inc
05.2023 - Current
Customer Service Representative
TD Bank
04.2023 - Current
Cashier/Sales Associate
Home Depot Canada
03.2022 - 12.2022
Call Centre Specialist
TELUS Communications
06.2021 - 06.2022
Administrative Assistant
TRB technologies
03.2020 - 06.2021
Project Coordinator
VD Concrete Private Limited
04.2019 - 03.2020
Senior Sales Executive
Praxis Services Pvt. Ltd
06.2018 - 12.2018
Marketing Executive
Carewell Biotech Pvt. Ltd
09.2017 - 05.2018
Master's Degree - Business and project management
Vancouver community college
Bachelor's Degree - BA Programme with mathematics and entrepreneurship
Gargi College, Delhi University
Summer School - Human resource management and employment relations
London School of Economics
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