Summary
Overview
Work History
Education
Extracurricular activities
Timeline

Simran Sidhu

Winnipeg,MB

Summary

  • Aspiring CPA and Accounting Student with a desire to learn and grow professionally.
  • Over Two Years of Exceptional Customer Service & Engagement: Improved customer experience at Joe Fresh through optimized store layouts and interactions.
  • Problem-Solving & Data Analysis Expertise: Applied data analysis skills in the CPHR Case Competition, developing strategic recommendations to resolve complex issues and improve outcomes.
  • Proficiency in Analytical Tools & Software: As a Bookkeeper got skilled in Microsoft Excel for data analysis and reporting. Experienced with accounting software like Xero, reflecting readiness for industry-specific tasks.
  • Communication & Interpersonal Skills: Effectively communicated with team members and customers at McDonald's, ensuring seamless operations, reducing errors, and enhancing customer satisfaction during peak periods.
  • Team Collaboration & Initiative: Spearheaded independent projects and collaborated on store layout improvements at Joe Fresh, optimizing team productivity and enhancing overall efficiency.

Overview

2
2
years of professional experience

Work History

Seasonal Sales Associate

La Vie En Rose
11.2024 - Current
  • Provided personalized customer service by assisting customers in selecting merchandise and resolving inquiries, fostering a welcoming shopping environment, and increasing customer satisfaction.
  • Executed store opening and closing procedures by managing cash reconciliations, preparing daily reports, and securing store premises, ensuring smooth operations.
  • Created visually appealing merchandise displays, increasing product visibility and contributing to higher sales during promotions.
  • Maintained a safe and clean store environment by performing housekeeping tasks and adhering to company loss prevention policies, ensuring safety for customers and staff at all workplaces.

Apparel Clerk

Joe Fresh, Real Canadian Superstore
10.2023 - 10.2024
  • Tailored service approaches based on feedback to enhance customer experiences.
  • Enhanced satisfaction and repeat business through personalized shopping experiences.
  • Maintained high service standards, contributing to smoother workflows.
  • Delivered clear and effective customer interactions, fostering positive feedback.
  • Improved ship-from-store order accuracy through diligent restocking.
  • Quickly resolved customer issues, resulting in measurable increases in satisfaction ratings.
  • Encouraged repeat visits through engaging follow-ups and product recommendations.

Crew Memeber

McDonald's
03.2023 - 09.2023
  • Effectively conveyed menu options and promotions to customers, ensuring accurate order placements and enhancing their dining experience.
  • Ensured precision in order fulfillment by carefully checking items before serving, reducing errors and maintaining quality.
  • Safeguarded customer payment details and adhered to company protocols regarding data privacy during transactions.
  • Collaborated effectively with colleagues during peak hours, supporting each other to enhance operational efficiency and service quality.
  • Aimed to surpass customer expectations by ensuring timely delivery of orders and upholding high standards in food quality and presentation.

English Language Instructor

MyPTE Melbourne Institute
07.2022 - 11.2022
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension

Education

BBA - Accounting

The University of Winnipeg
10-2026

Co-op Program 2024-2025

Extracurricular activities

CPHR Case Competition 2024
The University of Winnipeg, Winnipeg, MB

  • Case Analysis Expertise: Demonstrated proficiency in analyzing complex HR cases, identifying key issues and challenges.
  • Strategic Recommendations: Developed actionable recommendations aligned with organizational goals.
  • Implementation Strategies: Outlined clear strategies to ensure successful execution of proposed solutions.
  • Effective Presentation: Delivered compelling analyses and recommendations to industry professionals and academics, effectively engaging the audience.
  • Question Handling: Addressed judges' queries confidently, showcasing in-depth knowledge and preparedness.

Timeline

Seasonal Sales Associate - La Vie En Rose
11.2024 - Current
Apparel Clerk - Joe Fresh, Real Canadian Superstore
10.2023 - 10.2024
Crew Memeber - McDonald's
03.2023 - 09.2023
English Language Instructor - MyPTE Melbourne Institute
07.2022 - 11.2022
The University of Winnipeg - BBA, Accounting

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Simran Sidhu