Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Simran Sidhu

Parksville,BC

Summary

Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

McDonald's Crew Member

McDonald's
07.2023 - Current
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru, and other areas.
  • Improved customer satisfaction by providing friendly and efficient service at register.
  • Worked well with teammates and accepted coaching from management team.

Store Supervisor

PATTISON FOOD GROUP
Parksville, British Columbia
08.2023 - 06.2024
  • Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
  • Answered questions about store policies and addressed customer concerns.
  • Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Improved store efficiency by implementing effective inventory management and product merchandising techniques.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.

Assistant Manager

Popeye's Restaurants
10.2022 - 11.2023
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality, and service expectations.
  • Developed strong working relationships with staff, fostering positive work environment.
  • Maintained clean, safe, and organized store environment to enhance customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Shift Manager

A&W Food Services of Canada Inc.
02.2022 - 11.2022
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into team.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering cohesive workplace culture.
  • Promoted positive work environment through open communication and constructive feedback.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.

Amazon associate

YVR4 Amazon Fulfillment CENTRE
10.2019 - 01.2022
  • Worked varied hours to meet seasonal and business needs.
  • Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Identified customer needs and wants to enhance customer experiences and boost sales.

Housekeeping Room Attendant

Qualicum Manor long term care Aide
Qualicum, British Columbia
05.2024 - Current
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Associate of Arts - Business Administration

Cambrian College
Toronto, ON
01.2022

Skills

  • Customer Service
  • Communication Skills
  • Commercial Cleaning
  • Quality Control
  • Hospitality
  • Administrative Experience
  • Management
  • Operating Systems
  • Retail
  • Friendly and Positive
  • Problem-Solving
  • Store Merchandising
  • Cleaning and sanitation

Certification

Food Safe Level 1

Emergency First Aid for Industry (OFA LEVEL1)

Additional Information

  • SKILLS
  • Effective communication skills.
  • Great teamwork skills.
  • Good time management and organizational skills.
  • Reliable and flexible ; able to work a variety of shifts.
  • Honest, hardworking and positive attitude towards work.
  • Marketing, advertising and public relations

Languages

English
Full Professional
Punjabi
Native or Bilingual

Timeline

Housekeeping Room Attendant

Qualicum Manor long term care Aide
05.2024 - Current

Store Supervisor

PATTISON FOOD GROUP
08.2023 - 06.2024

McDonald's Crew Member

McDonald's
07.2023 - Current

Assistant Manager

Popeye's Restaurants
10.2022 - 11.2023

Shift Manager

A&W Food Services of Canada Inc.
02.2022 - 11.2022

Amazon associate

YVR4 Amazon Fulfillment CENTRE
10.2019 - 01.2022

Associate of Arts - Business Administration

Cambrian College

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Simran Sidhu