Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Simran Sidhu

Georgetown,ON

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Bell Technical Solutions with a significant reduction in service calls. Adept in cash handling and fostering teamwork, my leadership and problem-solving skills have consistently driven team success and exceeded sales targets.

Overview

3
3
years of professional experience

Work History

Team Member

Tim Hortons
08.2022 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.

Technical Support Advisor

Bell Technical Solutions
04.2022 - 08.2022
  • Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
  • Led training efforts to empower personnel to resolve technical issues without submitting support tickets, reducing service calls by [Number]%.
  • Streamlined support ticket handling process for faster response times and higher customer satisfaction levels.
  • Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.

Sales Associate

Designer Depot
11.2021 - 04.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

College Diploma - Office Administration

Sheridan College
Mississauga, ON
04.2023

High Secondary Education - Commerce

Royal Convent School
Punjab, India
03.2021

Skills

  • Customer Service
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Clear Communication
  • Attention to Detail
  • Cash Handling
  • Leadership Qualities
  • Decision-making capabilities

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Team Member

Tim Hortons
08.2022 - Current

Technical Support Advisor

Bell Technical Solutions
04.2022 - 08.2022

Sales Associate

Designer Depot
11.2021 - 04.2022

College Diploma - Office Administration

Sheridan College

High Secondary Education - Commerce

Royal Convent School

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Simran Sidhu