Simran Sidhu
Mississauga,ON
Summary
Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
2
2
years of professional experience
Work History
Customer Service Sales Representative
Air Liquide
04.2022 - Current
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
Server/Hostess
Galitos Restaurant
09.2021 - 04.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Diploma - Fashion Arts And Business
Humber College Institute of Technology & Advanced
Etobicoke08.2020
Skills
- Account Management
- Customer Needs Assessment
- Product Knowledge
- Attention to Detail
- Relationship Building
- Time Management
Timeline
Customer Service Sales Representative
Air Liquide
04.2022 - Current
Server/Hostess
Galitos Restaurant
09.2021 - 04.2022
Diploma - Fashion Arts And Business
Humber College Institute of Technology & Advanced
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