Simran Sapra
Mississauga
Summary
Experienced hospitality professional with a proven track record of optimizing event logistics and enhancing guest experiences. Skilled in elevating service standards, ensuring food safety, and fostering team development. Adept at improving operational efficiency and customer retention through effective problem-solving and leadership. Passionate and energetic individual with exceptional food handling skills, dedicated to learning and assisting the team with a positive attitude.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hospitality Manager
Guelph Lake Commons Retirement Community
10.2023 - 12.2024
- Oversaw meal preparation and delivery for 140+ residents, adhering to safety protocols.
- Developed and trained team to improve service quality.
- Proficient in MS Office Suite and property management software.
- Managed human resources: interviewing, payroll changes, benefits.
Line Cook
Guelph Lake Commons Retirement Community
01.2023 - 10.2023
- Cooked meals for 140+ residents with dietary guidelines.
- Maintained a clean and organized work area.
- Monitored stock levels and coordinated restocking.
- Planned and priced menu items.
Restaurant Supervisor
Crowne Plaza Hotel
05.2022 - 01.2023
- Oversaw staff activities, ordering, inventory, and daily operations.
- Trained employees on food safety, cash handling, and service protocols.
- Generated performance reports and assisted with staffing levels.
Kitchen Aide
Crowne Plaza Hotel
01.2022 - 05.2022
- Coordinated with chefs for special orders.
- Ensured timely dish preparation and sanitation compliance.
Customer Service Representative
Sitel
06.2021 - 11.2021
- Handled customer complaints courteously and efficiently.
- Demonstrated strong communication skills and service protocols.
Front Office Assistant
The Oberoi Rajvilas
02.2020 - 03.2021
- Managed check-ins and coordinated with departments.
- Maintained safety protocols and assisted in HR functions.
Education
Post Graduate Diploma - Food Science
Georgian College
Barrie, ON01.2023
Bachelor of Home Science - undefined
Lady Irwin College
01.2021
Skills
- Guest Relations
- Staff Supervision & Training
- Food Safety & Sanitation
- Event Coordination & Menu Development
- Inventory Management & Ordering
- Hotel Operations
- Recruitment and Hiring
- Labor Cost Control
- Employee Scheduling
- Menu Planning and Design
Certification
- CSNM Membership
- Smart Serve
- Ontario Food Handler's Certificate (Valid until 2027-06-01)
Languages
English
Full Professional
Timeline
Hospitality Manager
Guelph Lake Commons Retirement Community
10.2023 - 12.2024
Line Cook
Guelph Lake Commons Retirement Community
01.2023 - 10.2023
Restaurant Supervisor
Crowne Plaza Hotel
05.2022 - 01.2023
Kitchen Aide
Crowne Plaza Hotel
01.2022 - 05.2022
Customer Service Representative
Sitel
06.2021 - 11.2021
Front Office Assistant
The Oberoi Rajvilas
02.2020 - 03.2021
Bachelor of Home Science - undefined
Lady Irwin College
Post Graduate Diploma - Food Science
Georgian College
Similar Profiles
Tamara FinchTamara Finch
Operations and Administration Director at Guelph Lake Commons Retirement CommunityOperations and Administration Director at Guelph Lake Commons Retirement Community
Owen HassonOwen Hasson
Waiter at Guelph Lake CommonsWaiter at Guelph Lake Commons
Jennie CoronaJennie Corona
Dining Room Manager at Heritage Commons Retirement CommunityDining Room Manager at Heritage Commons Retirement Community
Husna RasoulyHusna Rasouly
Volunteer at Art FestVolunteer at Art Fest
Matthew SilvaMatthew Silva
Service Technician Assistant at Canadian TireService Technician Assistant at Canadian Tire