Simran Sandhu
Duncan,British Columbia
Summary
Results-driven professional in retail management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.
Overview
3
3
years of professional experience
Work History
E-Commerce Manager
Real Canadian Superstore
Duncan, British Columbia
02.2024 - Current
- Supervised all phases of e-commerce workflow, ensuring seamless execution of order fulfillment, delivery logistics, and return management.
- Assured timely, error-free processing of customer orders for consistent delivery performance.
- Managed KPIs for e-commerce operations, focusing on order accuracy and customer issues.
- Analyzed data to identify trends in operational performance.
- Streamlined procedures to elevate operational effectiveness.
- Adopt best practices to enhance operational efficiency and minimize expenses.
- Built a high-performing e-commerce operations team through recruitment, training, and professional development.
- Encouraged continuous skill development through knowledge-sharing practices.
- Managed representatives to ensure timely and efficient handling of customer concerns.
- Executed retention-focused initiatives for sustained client engagement.
- Identified potential areas for improvement based on customer input analysis.
Concierge - Personal Shopper
Real Canadian Superstore
Vancouver, British Columbia
06.2022 - 01.2024
- Interacted with customers to effectively determine tailored shopping solutions.
- Enhanced purchasing decisions by recommending suitable substitutes for unavailable products.
- Facilitated smooth end-to-end shopping, ensuring seamless transitions between selection and payment stages.
- Addressed and handled issues effectively, improving overall customer experience.
- Promoted fresh perspectives during group discussions on customer service.
- Ensured up-to-date knowledge of loyalty programs and ongoing offers.
- Refined expertise in merchandise specifics to optimize customer experience.
- Managed financial transactions effectively using different payment options.
- Maintained detailed records of customer interactions and sales activities.
- Delivered actionable insights to management on customer preferences and feedback.
- Trained staff, imparting essential skills and successful techniques.
- Contributed data-driven insights for shaping team strategies.
Education
Master's Degree - Leadership - Business
Trinity Western University
BC, Canada11-2023
Master's Degree - Psychology - Organizational Behavior
Amity University
India07-2016
Bachelor's Degree - Psychology
Amity University
India07-2014
Skills
- Data Organization
- E-Commerce Process Optimization
- Effective Team Leadership
- Client Relations Management
Timeline
E-Commerce Manager
Real Canadian Superstore
02.2024 - Current
Concierge - Personal Shopper
Real Canadian Superstore
06.2022 - 01.2024
Master's Degree - Leadership - Business
Trinity Western University
Master's Degree - Psychology - Organizational Behavior
Amity University
Bachelor's Degree - Psychology
Amity University