Results-driven professional in retail management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.
Overview
3
3
years of professional experience
Work History
E-Commerce Manager
Real Canadian Superstore
Duncan, British Columbia
02.2024 - Current
Supervised all phases of e-commerce workflow, ensuring seamless execution of order fulfillment, delivery logistics, and return management.
Assured timely, error-free processing of customer orders for consistent delivery performance.
Managed KPIs for e-commerce operations, focusing on order accuracy and customer issues.
Analyzed data to identify trends in operational performance.
Streamlined procedures to elevate operational effectiveness.
Adopt best practices to enhance operational efficiency and minimize expenses.
Built a high-performing e-commerce operations team through recruitment, training, and professional development.
Encouraged continuous skill development through knowledge-sharing practices.
Managed representatives to ensure timely and efficient handling of customer concerns.
Executed retention-focused initiatives for sustained client engagement.
Identified potential areas for improvement based on customer input analysis.
Concierge - Personal Shopper
Real Canadian Superstore
Vancouver, British Columbia
06.2022 - 01.2024
Interacted with customers to effectively determine tailored shopping solutions.
Enhanced purchasing decisions by recommending suitable substitutes for unavailable products.
Facilitated smooth end-to-end shopping, ensuring seamless transitions between selection and payment stages.
Addressed and handled issues effectively, improving overall customer experience.
Promoted fresh perspectives during group discussions on customer service.
Ensured up-to-date knowledge of loyalty programs and ongoing offers.
Refined expertise in merchandise specifics to optimize customer experience.
Managed financial transactions effectively using different payment options.
Maintained detailed records of customer interactions and sales activities.
Delivered actionable insights to management on customer preferences and feedback.
Trained staff, imparting essential skills and successful techniques.
Contributed data-driven insights for shaping team strategies.