Summary
Overview
Work History
Education
Skills
Timeline
Generic

Simran Sandhu

Duncan,British Columbia

Summary

Results-driven professional in retail management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.

Overview

3
3
years of professional experience

Work History

E-Commerce Manager

Real Canadian Superstore
Duncan, British Columbia
02.2024 - Current
  • Supervised all phases of e-commerce workflow, ensuring seamless execution of order fulfillment, delivery logistics, and return management.
  • Assured timely, error-free processing of customer orders for consistent delivery performance.
  • Managed KPIs for e-commerce operations, focusing on order accuracy and customer issues.
  • Analyzed data to identify trends in operational performance.
  • Streamlined procedures to elevate operational effectiveness.
  • Adopt best practices to enhance operational efficiency and minimize expenses.
  • Built a high-performing e-commerce operations team through recruitment, training, and professional development.
  • Encouraged continuous skill development through knowledge-sharing practices.
  • Managed representatives to ensure timely and efficient handling of customer concerns.
  • Executed retention-focused initiatives for sustained client engagement.
  • Identified potential areas for improvement based on customer input analysis.

Concierge - Personal Shopper

Real Canadian Superstore
Vancouver, British Columbia
06.2022 - 01.2024
  • Interacted with customers to effectively determine tailored shopping solutions.
  • Enhanced purchasing decisions by recommending suitable substitutes for unavailable products.
  • Facilitated smooth end-to-end shopping, ensuring seamless transitions between selection and payment stages.
  • Addressed and handled issues effectively, improving overall customer experience.
  • Promoted fresh perspectives during group discussions on customer service.
  • Ensured up-to-date knowledge of loyalty programs and ongoing offers.
  • Refined expertise in merchandise specifics to optimize customer experience.
  • Managed financial transactions effectively using different payment options.
  • Maintained detailed records of customer interactions and sales activities.
  • Delivered actionable insights to management on customer preferences and feedback.
  • Trained staff, imparting essential skills and successful techniques.
  • Contributed data-driven insights for shaping team strategies.

Education

Master's Degree - Leadership - Business

Trinity Western University
BC, Canada
11-2023

Master's Degree - Psychology - Organizational Behavior

Amity University
India
07-2016

Bachelor's Degree - Psychology

Amity University
India
07-2014

Skills

  • Data Organization
  • E-Commerce Process Optimization
  • Effective Team Leadership
  • Client Relations Management

Timeline

E-Commerce Manager

Real Canadian Superstore
02.2024 - Current

Concierge - Personal Shopper

Real Canadian Superstore
06.2022 - 01.2024

Master's Degree - Leadership - Business

Trinity Western University

Master's Degree - Psychology - Organizational Behavior

Amity University

Bachelor's Degree - Psychology

Amity University
Simran Sandhu