Simran Sandhu
Vernon,BC
Summary
With 9+years of experience in fast paced environment. Proven Track record of boosting customer satisfaction and sales while reducing operating costs.
Overview
9
9
years of professional experience
Work History
Assistant Restaurant Manager
Browns Social House
10.2022 - Current
- Managing resource and balancing inventory levels
- Staff Scheduling, staff evaluations and training employees ensuring adequate coverage during peak times and labor costs.
- Ensure employment laws, liquor regulations and health and safety rules are followed
- Ordering and inputting invoices
- Managing budgets, pricing and payroll
- Coordinate both FOH and BOH operations
- Performing daily administrative tasks, ordering and processing invoices.
- Established rapport with guests through personalized interactions that led to repeat business.
Guest Experience Manager
Milestones
Kelowna, BC
07.2021 - 10.2022
- Conducted performance evaluations to check associates' performance and compliance with policies
- Developed and implemented employee reward and engagement programs to maximize job satisfaction
- Maintained detailed inventory of bar supplies and stocked work areas
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Increased revenue by promoting additional products and assisting with beverage menu
- Created signature beverages to increase revenue and patron loyalty
- Responsible for inputting all bar invoices
- Assisting GM in making schedules
Inflight Cabin Crew Manager
Indigo Airline’s
08.2015 - 08.2019
- Stayed current on strengths, training and knowledge of each team member in order to coordinate daily optimal tasks
- Monitored task completion to meet company standards for performance
- Delegated daily tasks to team members to optimize group productivity
- Motivated and encouraged team members to communicate more openly and constructively with each other
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
Front Desk
Best Western pacific inn
- Checking in and out guests
- Perform clerical tasks
- Handling guest complaints
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Balanced daily cash drawers meticulously; reconciled any discrepancies and prepared accurate reports for the accounting department.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
Education
High School Diploma -
Okanagan College
Kelowna, None04.2021
Skills
- Leadership
- Problem solving
- Inventory control
- Training and Onboarding
Timeline
Assistant Restaurant Manager
Browns Social House
10.2022 - Current
Guest Experience Manager
Milestones
07.2021 - 10.2022
Inflight Cabin Crew Manager
Indigo Airline’s
08.2015 - 08.2019
Front Desk
Best Western pacific inn
High School Diploma -
Okanagan College