Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

SIMRAN SAINI

Brampton,ON

Summary

Detail-oriented professional with diverse experience in logistics, security coordination, customer service, and operational support. Proven ability to manage multiple tasks, including dispatching teams, coordinating logistics, and ensuring safety and compliance across multiple sites. Skilled in customer interaction and service problem-solving, and team leadership, with hands-on experience in fast-paced environments such as Amazon, Thai Express, and security and logistics operations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Logistics Coordinator

ELC Solutions
03.2023 - 08.2025
  • Managed a portfolio of high-risk claims, successfully resolving complex cases. Negotiated with various parties, demonstrating advanced knowledge of Canadian by-laws.
  • Negotiated with various parties, demonstrating advanced knowledge of Canadian by-laws. Collaborated with insurance companies such as TD, the Cooperators, Allstate, and others. Dealt with TD Auto Centers and other insurance companies' auto services, including appraiser work.
  • Ensured speed and accuracy in claims processing for exceptional customer experiences. Applied claims management principles to control costs and reduce claims leakage.
  • Identified and managed potential fraudulent claims. Collaborated with claim management vendors to maintain service standards.

Security Dispatcher

Worksafe BC
07.2021 - 02.2023
  • Dispatching security officers, and calling police officers when needed. ensuring smooth coordination and adherence to safety protocols.
  • Dispatched officers to incidents and emergencies, maintaining clear communication, and effective response times.
  • Handled calls from guards, staff, and external parties, providing accurate information and timely support.
  • Logged incidents, wrote reports, and tracked security activity to keep records detailed and reliable.
  • Supported fire alarm monitoring and coordinated responses when alerts were triggered.
  • Worked closely with senior officers and police when escalations were required.
  • Guided a team of four officers, offering direction and support to keep shifts running efficiently.

Cashier

Thai Express
02.2021 - 06.2021
  • Took customer orders accurately and entered them into the POS system.
  • Handled cash, debit, and credit payments while keeping the till balanced.
  • Prepared receipts and managed order flow during busy hours to keep service fast.
  • Answered customer questions and resolved minor concerns in a professional way.
  • Kept the work area clean and stocked to support smooth operations.
  • Assisted team members during rush periods to maintain customer satisfaction.

Associate

Amazon
06.2020 - 12.2020
  • View prompts on screens and follow the direction for some tasks
  • Use scanners to read bar codes on products
  • Adhere to strict safety, quality, and fulfillment production standards
  • Use carts, dollies, hand trucks, and other gear to move items around

Education

Undergraduate Diploma - Psychology

KPU university
01.2022

Skills

  • MS Excel
  • MS PowerPoint
  • MS Word
  • Problem solving
  • Communication
  • Team management

Certification

First Aid/CPR

References

  • Gerard Dubras, Gerard.dubras@worksafebc.com, Corporate Security Manager, WorkSafeBC
  • Julia Franco, Team Lead at ELC Solutions:- +1(647)-500-6734

Timeline

Logistics Coordinator

ELC Solutions
03.2023 - 08.2025

Security Dispatcher

Worksafe BC
07.2021 - 02.2023

Cashier

Thai Express
02.2021 - 06.2021

Associate

Amazon
06.2020 - 12.2020

Undergraduate Diploma - Psychology

KPU university

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