Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Simran Saini

Mississauga,ON

Summary

Versatile, hard-working talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Team Leader

Tim Hortons
11.2020 - Current
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Collected, arranged, and input information into database system.

Butcher

Warraich Meats
02.2024 - 03.2025
  • Complied with food safety, hygiene and sanitation regulations for safe food preparation.
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
  • Maintained high standards of hygiene and cleanliness, adhering to strict sanitation regulations within the butcher shop.

Representative

TELUS Store
01.2019 - 03.2020
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.
  • Managed inventory to provide customers with access to products in high demand.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Generated reports detailing findings and recommendations.
  • Gathered, organized and input information into digital database.

Barista

Starbucks
05.2018 - 02.2019
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Supervisor

Golden Boy Foods
01.2018 - 10.2018
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Devised processes to boost long-term business success and increase profit levels.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Education

BBA - Business Administration

Canadore College of Applied Arts And Technology
12.2021

High School Diploma -

BCM SENIOR SECONDARY SCHOOL
03.2016

Skills

  • Documentation and Reporting
  • Overtime Management
  • Complaint Resolution
  • Team Supervision
  • Cash Handling
  • Client Service
  • Work Planning and Prioritization
  • Conflict Resolution
  • Flexible Schedule
  • Complex Problem-Solving
  • Account Management
  • Attention to Detail

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

  • Dispatch Training - Two months from Rai Dispatch

1. Obtaining
and providing pricing quotes and availability from suppliers,
coordinating with our customers, and placing orders as needed.
2. Scheduled truck drivers, delivery vehicles, and ideal delivery
windows and timeframes as necessary.
3. Accepted consumer and business client phone calls and
emails to coordinate delivery schedules and logistics.
4. Generate bills of lading, freight invoices, and delivery receipts,
while maintaining records of all transactions and deliveries.
5. Update customer service software, to maintain work orders and
customer database.
6. Data entry for transaction creation (receiving/shipping).
7. Handle city dispatch, payroll system, load- link, boarder
clearance.
8. Knowledge of Avaal, Accounts receivable/payables.
9. Regular Follow-up with the operations department to ensure
that all relevant documents are accurate (products received and
products shipped).

Timeline

Butcher

Warraich Meats
02.2024 - 03.2025

Team Leader

Tim Hortons
11.2020 - Current

Representative

TELUS Store
01.2019 - 03.2020

Barista

Starbucks
05.2018 - 02.2019

Supervisor

Golden Boy Foods
01.2018 - 10.2018

High School Diploma -

BCM SENIOR SECONDARY SCHOOL

BBA - Business Administration

Canadore College of Applied Arts And Technology

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