Simran Rayat
Mississauga,Ontario
Summary
- Dedicated and results-oriented professional with over 5 years of experience in retail management.
- A proven leader with a track record of driving operational excellence, maximizing profitability, and enhancing customer satisfaction.
- Possesses a comprehensive understanding of all facets of retail operations, from strategic planning and team leadership to inventory management and customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
No Frills
10.2022 - Current
- Greet customers in friendly and welcoming manner and resolve any complaints or concerns in professional manner.
- Operate cash register for cash, cheque, and credit card transactions with excellent accuracy levels.
- Process returns and exchanges following established policies and procedures.
- Verify condition of returned items and issue refunds or store credits.
- Assist customers in locating items and provide information about promotions or discounts.
Shift Lead
McDonald’s
06.2021 - 10.2021
- Greeting guests, taking orders, and processing payments. Managing delivery and mobile orders.
- Ensured that restaurant operates smoothly during the shift.
- Monitored food preparation to ensure that orders are accurate, of high quality, and prepared according to company standards.
- Trained new team members on job responsibilities, customer service standards, and food safety procedures.
- Monitored and manage inventory levels, ensuring that ingredients and supplies are well-stocked for the shift.
Assistant Store Manager
Interlake
11.2020 - 05.2021
- Assisted in implementation of operational policies and procedures.
- Conducted cash audits and reconciled cash registers at the end of shifts.
- Provided ongoing training to staff on product knowledge, sales techniques, and customer service and Identified training needs and opportunities for professional development.
- Implemented inventory control procedures and conducted regular stock assessments.
- Ensured high level of customer satisfaction by addressing customer inquiries, concerns, and complaints.
Cook
Loaded Pierogi
01.2020 - 10.2020
- Prepared and cooked food items based on standardized recipes or as directed by the chef.
- Ensured that food is cooked to correct temperature and meets quality standards.
- Followed proper food handling and sanitation procedures.
- Monitored inventory levels and communicates with the kitchen manager or chef about restocking needs.
- Ensured that dishes were plated attractively and according to established presentation standards.
Sales Associate
7-Eleven
08.2018 - 01.2020
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Count and verify starting cash balance at beginning of the shift and reconcile cash drawer at end of the shift.
- Implemented and promoted sales events, discounts, or special promotions.
Education
Diploma - Office Administration
BITTS International Career College
Brampton, ON03.2021
Diploma - Baking Foundation
Assiniboine Community College
Winnipeg, MB12.2019
Skills
- Excels in creating and implementing effective business strategies, optimizing workflows, and fostering positive work environment
- Known for developing and mentoring high-performing teams to achieve and exceed performance targets
- Adept at adapting to fast-paced and dynamic environments, with keen focus on delivering exceptional service and maintaining highest standards of quality
Certification
- 2019 Food safety training certified.
- WHMIS 2019-Workplace hazardous materials information system.
- Trucking Dispatch and Load Brokerage Specialist
Timeline
Cashier
No Frills
10.2022 - Current
Shift Lead
McDonald’s
06.2021 - 10.2021
Assistant Store Manager
Interlake
11.2020 - 05.2021
Cook
Loaded Pierogi
01.2020 - 10.2020
Sales Associate
7-Eleven
08.2018 - 01.2020
Diploma - Office Administration
BITTS International Career College
Diploma - Baking Foundation
Assiniboine Community College