SIMRAN PHUTELA
Mississauga,ON
Summary
Accomplished Clinic Manager adept in office management, customer representation, and optimizing healthcare operations. Proficient in Microsoft Office and skilled in problem-solving, leading teams, and enhancing patient experiences. Ready to leverage expertise in driving clinic efficiency and delivering superior care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Office Manager
Eglinton Medical Centre
04.2023 - Current
- Training co-op students and post-graduates
- Using EMR: Accord to update all patient records and sending referrals
- Filling forms for patients while assisting physicians
- Billing patient appropriately and working with insurances: WSIB
- OHIP billing regularly and doing IFHP billing.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Content Manager/Team Leader
SV Marketing Solutions, Dubai, UAE (Remote)
08.2019 - Current
- Approved, reviewed and edited content flowing to website.
- Managed content distribution to online channels and social media platforms.
- Maintained content marketing calendar to schedule creation and delivery deadlines.
- Conducted regular content audits to identify gaps and redundancies of content.
- Led the content and marketing team for continues growth and expansion of the company
- Maintained portfolio accuracy according to regulatory requirements
Medical Office Assistant
Q and A Allergy
12.2022 - Current
- Managing and updating all patient records and referrals
- Using excellent communication skills to make a bridge between physicians and patients
- Using EMR: PS Suit to work effectively and making notes
- Using OHIP billing effectively
- Managing the clinic effectively and efficiently
- Using written communication skills to interact with physicians and other healthcare facilities
- Maintaining Image of the clinic while representing it among other healthcare facilitators.
Medical Office Assistant
Eglinton Medical Centre
01.2023 - 04.2023
- Using EMR: Accord to update all patient records and sending referrals
- Managing faxes and taking update of referrals from
- Managing the walk-in office and waiting room
- Preparing room for examination before patient enters
- Ordering supplies and making inventory
- Billing patient appropriately and working with insurances: WSIB
- Maintaining decorum of the clinic.
Content Writer
Famor Organic
02.2019 - 06.2021
- Managed and delivering search engine optimized articles
- Maintained and helped in growing social presence of different social media accounts
- Brought in new customers and provided best data source and analysis.
Sales Assistant/ Volunteer
Vijay Medical Hall
11.2020 - 05.2021
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Provided every customer with comprehensive assistance upon entering the store and completion of purchases
- Maintained a well-stocked and organised sales floor.
Research Intern
CSIR-Institute of Genomics and Integrated Biology
06.2018 - 08.2018
- Obtained supplies and equipment needed for research projects and kept the equipment in proper working condition
- Assisted with investigations and literature reviews to derive initiatives
- Implemented scientific processes by observing safety protocols.
Education
Healthcare Leadership - Postgraduate Diploma
Sault College
Toronto, ON01.2023
Biomedical Engineering -
university Institute of Engineering and Technology
01.2020
Certificate of French -
Kurukshetra University
01.2020
Certificate of German -
Kurukshetra University
01.2019
Skills
- More than three years’ experience as assistant leading to development of database and record management
- Strong knowledge of medical terminology
- Excellent understanding and experience of APA format and Microsoft Office knowledge including Word, Excel, PowerPoint, and Outlook
- High ability to handle customers under pressure and with specific requirements
- Team-oriented, self-starter and motivate, can work independently or with minimal supervision
- Strong verbal and written communication skills, thorough and in timely manner using appropriate and effective communication tools and techniques
- Excellent knowledge of search engine optimization and social media to develop reach of any organization
- Medical Practice Operations
- Sound Judgment
- Physician Group Management
- Insurance Eligibility and Verification
Community Service
- Core coordinator of Technical Department (Biotechnology) in Techno-cultural festival Excelcior’18
- Volunteer of Technical Department (Biotechnology) in Techno-cultural festival Excelcior’17
Research Publications
- Finding potential inhibitors for HBB by molecular docking techniques involving toxicological study and its statistical significance, Research Journal of Biotechnology, 11/25/20
- Applications of Bioinformatics Tools in Drug Discovery: A Review: Souvenir of 8th International Congress
- Drug Discovery using Computer aided Docking methods by various software: A Review: Souvenir of 2nd International Conference on Innovation in Chemical, Biological and Environmental Sciences
Certification
- First Aid and CPR, Red Cross, Mississauga, ON, 2024
- Genomic Data Science with Galaxy software, Coursera
- Introduction to Genomic Technologies, NPTEL
- Biomedical Nanotechnology, NPTEL
- Computer-Aided drug Discovery, NPTEL
- Genetic Engineering: Theory and Application, NPTEL
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
French
Limited Working
Timeline
Medical Office Manager
Eglinton Medical Centre
04.2023 - Current
Medical Office Assistant
Eglinton Medical Centre
01.2023 - 04.2023
Medical Office Assistant
Q and A Allergy
12.2022 - Current
Sales Assistant/ Volunteer
Vijay Medical Hall
11.2020 - 05.2021
Content Manager/Team Leader
SV Marketing Solutions, Dubai, UAE (Remote)
08.2019 - Current
Content Writer
Famor Organic
02.2019 - 06.2021
Research Intern
CSIR-Institute of Genomics and Integrated Biology
06.2018 - 08.2018
Healthcare Leadership - Postgraduate Diploma
Sault College
Biomedical Engineering -
university Institute of Engineering and Technology
Certificate of French -
Kurukshetra University
Certificate of German -
Kurukshetra University
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