Simran Panjeta
Surrey,BC
Summary
Highly experienced, organized and detail-oriented administrative professional with experience providing executive-level support. Skilled in developing and maintaining efficient office operations and streamlining administrative processes. Possess excellent organizational, communication and multitasking skills, as well as strong proficiency in MS Office Suite. Proven ability to work independently and collaboratively in a fast-paced environment to exceed expectations.
Overview
3
3
years of professional experience
Work History
Service Manager
Chipotle Mexican Gril
06.2021 - Current
- Lead and manage the service department, including staffing, training and performance management of service personnel.
- Managing invoice, payments,work orders and documentation, maintaining hight attention too detail and quality.
- Monitor and analyze service metrics, such as response time, resolution rate and customer satisfaction and take proactive measures to drive continuous improvement
- Monitored service staff performance and provided feedback for improvement.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
OFFICE ADMINISTRATOR
Rahul Glass
09.2023 - 12.2023
- Processed invoices, payments, and incoming and outgoing mail.
- Answered phone calls and managed inquiries from customers and vendors.
- Greeted visitors warmly upon arrival at the office premises.
- Developed strong relationships with clients through excellent customer service skills.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Key Holder
Fairweather
10.2022 - 06.2023
- Verified accuracy of register tills at beginning and end of shift.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Organized backroom storage areas to maximize efficiency of space utilization
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Managed store personnel by delegating tasks and supervising daily operations.
Education
Diploma - Business Administration
Kwantlen Polytechnic University
Surrey, BC09.2023
Skills
- Staff Supervision
- Inventory Management
- Recruitment Product Rotation
- POS System
- Administrative Support
- Promotional planning
- Shift Scheduling
Timeline
OFFICE ADMINISTRATOR
Rahul Glass
09.2023 - 12.2023
Key Holder
Fairweather
10.2022 - 06.2023
Service Manager
Chipotle Mexican Gril
06.2021 - Current
Diploma - Business Administration
Kwantlen Polytechnic University
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