Simran Nirwan
Brampton
Summary
Experienced with passenger service processes, including check-in, boarding, and customer assistance. Utilizes effective communication and problem-solving skills to address passenger needs and ensure smooth operations. Knowledge of airline regulations and procedures to maintain compliance and safety.
Overview
2
2
years of professional experience
Work History
Passenger Service Agent
Lot Polish Airlines
12.2024 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality services.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Announced flight status updates and information about gate changes over PA system.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Monitor and manage boarding processes.
- Ensure a safe and secure environment for passengers and staff.
- Assist with lost and found items.
- Provide exceptional customer service at all times.
- Handle cash and credit card transactions.
- Maintain accurate records and documentation.
Passenger Service Agent
Flair Airlines
04.2024 - 12.2024
- Prepare and update manifests for all flights
- Perform passenger check-in procedures, and pre-boarding assistance and provide to special needs.
- Check-in passengers and issue boarding passes.
- Assist passengers with baggage check-in and retrieval.
- Provide information about flight schedules, delays, and cancellations.
- Address passenger inquiries and resolve any issues or concerns.
- Ensure compliance with airline and airport regulations.
- Coordinate with other airport staff and airline personnel.
Misbaggage Handler Specialist/Airport Customer Service Agent
GTA Dnata
05.2023 - 12.2023
- Removing departing baggage from conveyor belts that transport luggage away from the baggage check area
- Sorting and organizing departing baggage by flight based on the information encoded on baggage check tags
- Loading departing baggage transport vehicles with luggage
- Operating baggage transport vehicles to move luggage to and from runways
- Arranging luggage within aircraft cargo areas
- Removing arriving bags from transport vehicles
- Placing arriving luggage onto the correct conveyor belts that lead to the baggage claim area
Education
Diploma - Medical Aesthetician
International Beauty Institute
11-2024
High School - Vocational-Technical Education
Sargodha Public School
India 04-2016
Skills
- Passenger assistance
- Customer service management
- Baggage handling
- Strong organization
- Cash management
- Reservation systems
- Airport security
- Reservation processing
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Contact
Brampton, ON L7A 5L5
Timeline
Passenger Service Agent
Lot Polish Airlines
12.2024 - Current
Passenger Service Agent
Flair Airlines
04.2024 - 12.2024
Misbaggage Handler Specialist/Airport Customer Service Agent
GTA Dnata
05.2023 - 12.2023
Diploma - Medical Aesthetician
International Beauty Institute
High School - Vocational-Technical Education
Sargodha Public School
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