Simran Minhas
Summary
Experienced in community outreach and public health education, providing crucial support to enhance the well-being of diverse communities. Strong communication and interpersonal skills effectively engage and educate populations. Willing to learn and adapt quickly to new environments and challenges. Prepared to utilize and further develop effective communication and interpersonal skills in a Community Health Worker role or similar.
Overview
10
10
years of professional experience
Work History
Keyholder
Rexall
05.2022 - Current
- Opened and closed store 4 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Trained and mentored new employees.
- Monitored and restricted access to keys to maintain store security.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Dental Front Office Receptionist
Vancouver Airport Dental Centre
08.2023 - 01.2024
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Streamlined office operations for improved efficiency by organizing and maintaining dental records, forms, and documents.
- Reduced patient wait times with effective communication between dental staff for prompt treatment coordination.
- Increased revenue by diligently tracking insurance claims, processing payments, and resolving billing issues.
Customer Service Specialist
Gap Factory
01.2022 - 02.2022
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Increased efficiency and team productivity by promoting operational best practices.
Sales Associate
Gap Factory
10.2018 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Tracked stock using company inventory management software.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Issued receipts and processed refunds, credits or exchanges.
- Used POS system to process sales, returns, and gift card activations.
- Loaded and unloaded trucks.
Instructor
Kumon
06.2017 - 09.2017
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Emphasized safe working and classroom conditions and practices.
- Monitored student progress through test administration and adapted learning plans to optimize progress.
Laboratory Assistant
Burnsview Secondary School
09.2014 - 06.2017
- Implemented lab procedures to prevent errors and protect staff.
- Prepared chemical samples for students, grades 8-12, and disposed fluids in proper containers.
- Oversaw items in inventory and reordered before supplies diminished.
- Prepared biology related specimens for students, grades 8-12
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Calibrated and maintained instruments to keep equipment fully operational.
- Set up, maintained and verified sterility of lab equipment and tools.
Sales Associate
Winners
12.2016 - 02.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Processed product returns and assisted customers with other selections.
Education
Bachelor of Arts - Health Sciences
Simon Fraser University
Burnaby, BC12-2024
Skills
- File and records management
- Policy and procedure adherence
- Retail store operations
- Inventory control procedures
- HIPAA guidelines
- First Aid/CPR and Naloxone training
- Organization skills
- Teamwork and collaboration
Volunteering
AIDS Vancouver
- Ability to provide non-judgmental and non-discriminatory support
- Ability to commit to a high level of confidentiality
- Strong communication and listening skills
- Patience, compassion, and empathy
Timeline
Dental Front Office Receptionist
Vancouver Airport Dental Centre
08.2023 - 01.2024
Keyholder
Rexall
05.2022 - Current
Customer Service Specialist
Gap Factory
01.2022 - 02.2022
Sales Associate
Gap Factory
10.2018 - 12.2021
Instructor
Kumon
06.2017 - 09.2017
Sales Associate
Winners
12.2016 - 02.2017
Laboratory Assistant
Burnsview Secondary School
09.2014 - 06.2017
Bachelor of Arts - Health Sciences
Simon Fraser University
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