Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

SIMRAN MEHRA

Toronto,ON

Summary

Dynamic, customer-focused professional with four years of experience in retail leadership, e-commerce support, and digital product design. Proven expertise in troubleshooting, and guiding users through new systems ensures a seamless experience for clients and team members. Strong track record of fostering collaboration and innovation to meet organizational goals and elevate customer satisfaction.

Overview

5
years of professional experience

Work History

Starbucks

Shift Supervisor
11.2023 - Current

Job overview

  • Promoted to Shift Supervisor within 7 months by demonstrating initiative, adaptability of performance routine, and a strong commitment to operational efficiency and customer satisfaction.
  • Exhibited Self-driven leadership supported new management and team through transitions by navigating change with resilience and solution-oriented thinking.
  • Demonstrated courage to difficult conversations, enabling team alignment and accountability during moments of change.
  • Assisted in talent development by coaching team members to achieve personal best and grow through ongoing feedback and mentorship.
  • Leveraged Starbucks tools and resources to optimize inventory, minimize waste, support healthy P&L, and reduce overstock.

DK Clothing

E-commerce Representative
10.2020 - 08.2021

Job overview

  • Responded to 30+ online and in-person customer inquiries weekly, addressing questions and resolving issues efficiently.
  • Captured and uploaded high-quality images of 30+ merchandise items, improving visual appeal of company website.
  • Managed and organized inventory for 50+ products, ensuring timely restocking and availability.
  • Delivered and provided exceptional service to customers via email, chat, and telephone interactions monthly.

Education

Lambton College
Toronto, Ontario

from Mobile Application Design and Development
05.2024

University Overview

  • Gained hands-on experience in user-centered design, mobile workflows, and tools such as Figma and GitHub.
  • Developed collaborative projects focused on usability, testing, and clear documentation.

PCTE

Bachelor of Computer Applications
05.2020

University Overview

  • Studied computer fundamentals, database systems, and web development principles.
  • Strengthened analytical and problem-solving skills through academic projects.

Skills

  • CRM & Support Platforms (Zendesk, POS, Google Workspace; training in Salesforce & HubSpot)
  • Technical Troubleshooting & Digital Payment Systems
  • E-commerce Operations & Order Management
  • Stakeholder & Cross-Functional Collaboration
  • Conflict Resolution & Empathy in High-Volume Environments
  • Process Improvement & Documentation
  • Performance Metrics & Productivity Targets (KPIs)
  • New hire onboarding

Timeline

Shift Supervisor

Starbucks
11.2023 - Current

E-commerce Representative

DK Clothing
10.2020 - 08.2021

PCTE

Bachelor of Computer Applications

Lambton College

from Mobile Application Design and Development

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SIMRAN MEHRA