Simran Mangat
Prince George,BC
Summary
Proactive Department Supervisor with a commitment to improving store's operations and ensuring satisfaction in employees and customers. Motivational with excellent communication and reasoning skills. Easily manage various personalities and provide continuous support to coworkers.
Overview
5
5
years of professional experience
Work History
Department Supervisor
The Home Depot
03.2024 - Current
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of about 10 employees, delegated tasks and held each employee accountable for completing assignments.
- Mentored team members to enhance professional development and accountability in workplace.
- Trained team members in successful strategies to meet operational and sales targets.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
Receiving and Freight Associate
The Home Depot
04.2023 - 03.2024
- Receive Merchandise trailers, and day freight, sort out mixed pallets of freight onto different department carts, surf freight to the floor after the store closes
- Also trained on different machine equipment such as Reach Truck, Forklift, the Electric and the Manual pallet jack and the Order Picker machine.
Service Desk Associate and Order Picker
The Home Depot
- Process returns for merchandise not up to customer's satisfaction
- Work the Customer Order Management system, for online customer order pickups, deliveries and in store check ins
- Work on daily and weekly reports like inventory recognition and revenue reconciliation
- Pick orders for online customer orders.
Head Cashier
The Home Depot
04.2021 - 04.2023
- Training new associates on cash and customer service
- Monitoring cashiers' coffee and lunch breaks
- Would open and close cash registers and clean the department as necessary for the next day, while setting up an example for the Greet, Engage and Thank values in the Front End and Home Depot's other core values.
Crew Member
McDonald's Hart Highway
02.2019 - 04.2021
- Worked in the Drive thru, took customer orders and served food at a fast pace while delivering excellent customer service
- Also, got cross trained in the back kitchen to help the team in the busy hours
- Kept busy cleaning and prepping salads and desserts at other times.
Education
Diploma of Criminology - Criminology
College of New Caledonia
Prince George, BC07.2021
Skills
Microsoft Outlook
Complaint resolution
Calm and Professional Under Pressure
Teamwork and Collaboration
Understanding Customer Needs
Calm Under Pressure
Training and mentoring
Workplace Safety
Problem Resolution
Time Management
Staff Supervision
Interactive communication skills
Languages
Hindi
Punjabi
Hobbies and Interests
- Fitness and Strength Training
- Photography
- Gardening
- Reading
Timeline
Department Supervisor
The Home Depot
03.2024 - Current
Receiving and Freight Associate
The Home Depot
04.2023 - 03.2024
Head Cashier
The Home Depot
04.2021 - 04.2023
Crew Member
McDonald's Hart Highway
02.2019 - 04.2021
Service Desk Associate and Order Picker
The Home Depot
Diploma of Criminology - Criminology
College of New Caledonia
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