Simran Malhotra

• Addressed customer inquiries across phone, email, and chat platforms efficiently.
• Established positive customer relationships through friendly interactions and effective communication.
• Coordinated with internal teams to ensure timely delivery of solutions aligned with client requirements.
• Collected customer feedback via surveys to inform improvements in customer service practices.
• Resolved customer complaints promptly to enhance satisfaction and retention.

Maintained comprehensive employee records for three office sites.

Conducted cold calling efforts to build a contractual sales team.

Gathered essential documents for background check procedures.

Updated client and employee information within Team Kartik - Dhiyati Inc's CRM system.

Directed management of employment contracts and benefit enrollment for new hires.

• Patrolled and monitored premises to ensure safety and security compliance.
• Delivered safety reports and data analysis to building managers, enhancing security protocols.

• Welcomed large volumes of guests, enhancing customer service experience.
• Managed appointment scheduling and internal communications to ensure operational efficiency.
• Assisted with onboarding new employees by providing information packets and training materials.
• Maintained accurate records of employee attendance, vacation requests, and absences.
• Answered phones, greeted visitors, and addressed walk-in inquiries promptly.