Simran Mahil

• Resolved customer complaints promptly, enhancing satisfaction and loyalty.
• Assisted customers with inquiries, ensuring positive shopping experiences.
• Processed transactions efficiently at checkout, minimizing wait times for customers.
• Maintained product displays and inventory organization to optimize store layout.
• Provided support in training new staff on customer service protocols and systems.
• Investigated and resolved customer inquiries and complaints quickly.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

•Maintained student and program files, ensuring proper retention, accuracy, and organization in accordance with institutional procedures. •Drafted letters, forms, reports, and communication materials; proofread documents for accuracy and compliance. •Organized documents, verified data, and identified information gaps to support audit processes. •Coordinated operational forms, departmental procedures, and scheduling to streamline project execution. •Processed data entry for academic and student services functions, maintaining high accuracy levels. •Managed confidential communications between students, faculty, and administrative departments. • Drafted, proofread, and sent emails, letters, and other communications; managed incoming and outgoing mail. •Managed and maintained accurate student records, including enrollment, grades, transcripts, and personal information for students. •Supported academic departments with scheduling, documentation, and data entry related to student records and academic progress. •Guided students through registration, scheduling, and orientation processes to enhance their experience. •Designed visual learning and event materials to support educational initiatives. •Assisted with event coordination, ensuring inclusive and engaging student experiences. •Monitored and maintained confidential student and financial documentation. • Welcomed guests, managed visitor logs, and directed them to the correct personnel or departments.

Managed scheduling for faculty meetings and student appointments.

Assisted in maintaining organized filing systems for student records.

Coordinated communication between departments to streamline administrative processes.

• Supervised daily shipping and receiving operations to ensure timely processing of materials.
• Implemented process improvements that streamlined workflow efficiency within the shipping department.
• Coordinated inventory management procedures, enhancing accuracy in stock assessments.
• Implemented process improvements that streamlined workflow efficiency within the shipping department.
• Oversaw loading dock operations, maintaining a safe environment and preventing accidents or delays during peak hours.
• Managed inventory levels effectively through regular audits, adjustments, and communication with suppliers.

• Facilitated one-on-one tutoring sessions for diverse student populations, enhancing academic performance and confidence.
• Developed tailored study plans based on individual learning styles and needs, promoting effective learning strategies.
• Assisted students with coursework by clarifying complex concepts and fostering critical thinking skills.
• Collaborated with faculty to identify at-risk students, implementing targeted interventions to improve retention rates.

• Provided peer mentorship to incoming students, fostering support networks and academic success.
• Facilitated campus events to enhance student engagement and community involvement.
• Collaborated with faculty to promote student resources and services effectively.
• Developed promotional materials to increase awareness of college programs and initiatives.
• Implemented social media campaigns to boost college visibility and attract new students.
• Represented student interests in meetings with administration, advocating for necessary changes and improvements.