Simran Lakhani
Toronto,ON
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Proactive and hardworking individual focused on continuous operational improvement. Skilled in working under pressure and adapting to new situations and challenges. Customer-focused professional with successful 5-year career in Hospitality sector.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Hearthstone By The Bay
07.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Established team priorities, maintained schedules and monitored performance.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Supervisor of Operations
Aloette
03.2022 - 07.2022
- Established positive and effective communication among staff and organization leadership, reducing miscommunications.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
Customer Service Agent
Pizza Nova Head Office
03.2021 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Front Office Assistant
Hyatt Regency
09.2019 - 01.2021
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
Education
High School Diploma -
Seneca College of Applied Arts And Technology
North York, ON12.2021
High School Diploma -
Seneca College of Applied Arts And Technology
North York, ON03.2021
B.SC in Hospitality Studiesand Catering Science - Hospitality Management
Yashwantrao Chavan Maharashtra Open University
Maharashtra, India06.2019
High School Diploma -
International Institute of Hotel Management
Maharashtra, India06.2019
Bachelors in Hospitality Management - Management
University of West London
Maharashtra India06.2019
Skills
- Staff Supervision
- Customer Relations
- Time Management
- Greet Guests
- Coordinate Events
- Customer Service
- Team Motivation
- Money Handling
- Manage Inventory
- Communication
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Native or Bilingual
Marathi
Professional Working
Volunteer
Aga Khan Health Board Volunteer for 2 years.
Timeline
Assistant Manager
Hearthstone By The Bay
07.2022 - Current
Supervisor of Operations
Aloette
03.2022 - 07.2022
Customer Service Agent
Pizza Nova Head Office
03.2021 - 06.2022
Front Office Assistant
Hyatt Regency
09.2019 - 01.2021
High School Diploma -
Seneca College of Applied Arts And Technology
High School Diploma -
Seneca College of Applied Arts And Technology
B.SC in Hospitality Studiesand Catering Science - Hospitality Management
Yashwantrao Chavan Maharashtra Open University
High School Diploma -
International Institute of Hotel Management
Bachelors in Hospitality Management - Management
University of West London
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