Simran Kaur
Winnipeg,Canada
Summary
IT professional with proven background in delivering technical support and assistance in academic environments. Known for strong focus on collaboration and achieving results, consistently ensuring reliability and adaptability in changing circumstances. Expertise in troubleshooting, problem-solving, and technical support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Support
Kelly Connect (Apple)
08.2023 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Researched and identified solutions to technical problems.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- used Apple proprietary CRM applications to enhance customer engagement and retention.
Assistant Manager
Tim Hortons
04.2022 - 08.2023
- Managed daily operations, ensuring team efficiency and adherence to company policies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
Assistant Manager
Tim Hortons
06.2018 - 12.2021
- Coordinated scheduling and resource allocation to optimize workflow and productivity.
- Assisted in inventory management, maintaining accurate stock levels and minimizing shortages.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service.
Education
Associate of Arts -
Douglas collage
New Westminster, CA04.2020
Skills
- macOS and iOS/ iPadOS proficiency
- Microsoft Windows and Office proficiency
- Digital and operational security
- Zoom, Teams and Slack experience
- Scheduling flexibility
- Issue troubleshooting
- Application support
- Tailoring communications to user level
- Strong analytical and problem-solving skills in combination with the ability to handle sensitive issues
- Ability to work both independently and in a team environment to coordinate work assignments
Certification
- Comptia A+
Timeline
Technical Support
Kelly Connect (Apple)
08.2023 - Current
Assistant Manager
Tim Hortons
04.2022 - 08.2023
Assistant Manager
Tim Hortons
06.2018 - 12.2021
Associate of Arts -
Douglas collage