Simran Kaur
New Delhi
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
EXL Services India Pvt Ltd.
12.2022 - Current
- Interact with partners daily through escalated chat, email tickets and interactive screen sharing sessions.
- Keeping track of escalation conversations in addition to regular talks.
- Responding promptly and accurately to customer care inquiries.
- Assisted other agents in serving clients by operating floor assistance and offering direction.
- Identify any tendencies in the accounts you handle, note them down, and let the supervisor know.
Advisor II, Customer Services
Convergys India Services Pvt Ltd.
11.2020 - 11.2022
- Accurate and timely completion of daily and monthly invoicing processes and credits.
- Briefing & managing credit collection process including proactive customer follow ups, cash application and associated management.
- Support General Accountant with sales tax accounting, cost allocations, inventory adjustments and intercompany accounting.
- Assigning the accounting and ad hoc tasks.
Advisor I, Email support
Concentrix Services Pvt. Ltd.
09.2020 - 11.2020
- Providing exceptional customer service to members by phone, email and online chat interactions.
- Capturing and recording all communication and relevant information and ensuring accurate and timely tracking and reporting of data.
- Delivering accurate and up-to-date information on programs, services & products being offered.
Education
Bachelor in Commerce - Business
University of Delhi
Delhi05.2020
GED -
GTB Public School
Delhi05-2016
Skills
- Team management
- Critical thinking
- Organization and time management
- Complaint resolution
- Product and service solutions
- Customer relations
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Hobbies and Interests
- Travelling
- Cooking
- Music
Timeline
EXL Services India Pvt Ltd.
12.2022 - Current
Advisor II, Customer Services
Convergys India Services Pvt Ltd.
11.2020 - 11.2022
Advisor I, Email support
Concentrix Services Pvt. Ltd.
09.2020 - 11.2020
Bachelor in Commerce - Business
University of Delhi
GED -
GTB Public School
Similar Profiles
Sandeep GulatiSandeep Gulati
Manager MI Reporting at EXL Services INDIA PVT LTDManager MI Reporting at EXL Services INDIA PVT LTD
Anand ChavanAnand Chavan
Sr. Executive - P&C Insurance at EXL Services India Pvt LtdSr. Executive - P&C Insurance at EXL Services India Pvt Ltd
Keshoo SharmaKeshoo Sharma
Manager-Strategic Communications and Content at EXL Services (India) Pvt. Ltd.Manager-Strategic Communications and Content at EXL Services (India) Pvt. Ltd.
NIRPREET KAURNIRPREET KAUR
Partner at Lex Jurists, Advocates & SolicitorsPartner at Lex Jurists, Advocates & Solicitors
Deepanshu AroraDeepanshu Arora
Deputy Manager at Saatvik Green Energy LimitedDeputy Manager at Saatvik Green Energy Limited