Simran Kaur

• Advised clients on market trends and local real estate conditions, helping them make informed decisions.
• Researched zoning regulations for specific areas when preparing property listings.
• Provided guidance and support throughout the entire purchasing process from initial search through closing.
• Responded promptly to customer inquiries via phone or email regarding available properties.
• Educated customers about mortgage products and loan processes relevant to their needs.
• Reviewed inspection reports prior to closing ensuring that all necessary repairs were completed.

• ACHIEVEMENTS: Have effectively met and exceeded expectations for both target sales and net promoter scores on quarterly basis, surpassing each by impressive 50%. This accomplishment has been acknowledged and recognized by peers.
• Met customer call guidelines for service levels, handle time and productivity.
• Trained staff on operating procedures and company services.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Promptly responded to inquiries and requests from prospective customers.
• Educated customers on the proper use of their Apple products in order to maximize usage potential.

ACHIEVEMENTS: Have received recognition from senior managers for the managing, guiding team of 100 pickers and packers. Had assisted them in adopting more effective methods to accomplish daily tasks, contributing to the achievement of daily goals. Trained employees on equipment operation and safety protocols.

• Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
• Supervised warehouse operations by managing employees during shifts.
• Oversaw daily operations and shipping and handling processes.
• Used hand-held scanners and physical logs to accurately track item movements.
• Performed inventories and stocked new clothes and accessories.
• Picked and packed order items.
• Prepared and checked outbound shipments for accuracy.

Achievements: Presented with the highest benchmark for inventory shrink control and the "Employee Of The Year" in customer service management. I successfully led my sales team in surpassing our daily sales goals, achieving the highest grossing mark in the store by 10% compared to other departments.

• Developed strong and lasting rapport to improve customer service and retain valued clients.
• Assisted customers with product selection through carefully curated questions.
• Taught salespeople to close deals and improve sales performance to increase revenue for company.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.