Summary
Overview
Work History
Education
Skills
Timeline
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Simran  Kaur

Simran Kaur

Calgary,AB

Summary

Customer-oriented professional with several-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Polished in assessing systems and developing strategies to reduce process lags. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.

Overview

6
6
years of professional experience

Work History

Realtor

Macdonald Realty
Surrey, BC
02.2025 - Current
  • Advised clients on market trends and local real estate conditions, helping them make informed decisions.
  • Researched zoning regulations for specific areas when preparing property listings.
  • Provided guidance and support throughout the entire purchasing process from initial search through closing.
  • Responded promptly to customer inquiries via phone or email regarding available properties.
  • Educated customers about mortgage products and loan processes relevant to their needs.
  • Reviewed inspection reports prior to closing ensuring that all necessary repairs were completed.

Apple EXPERT

Apple Canada inc.
Richmond, BC
06.2022 - 05.2025
  • ACHIEVEMENTS: Have effectively met and exceeded expectations for both target sales and net promoter scores on quarterly basis, surpassing each by impressive 50%. This accomplishment has been acknowledged and recognized by peers.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Trained staff on operating procedures and company services.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Promptly responded to inquiries and requests from prospective customers.
  • Educated customers on the proper use of their Apple products in order to maximize usage potential.

Warehouse Lead

Lululemon Distribution Centre
12.2021 - 05.2022

ACHIEVEMENTS: Have received recognition from senior managers for the managing, guiding team of 100 pickers and packers. Had assisted them in adopting more effective methods to accomplish daily tasks, contributing to the achievement of daily goals. Trained employees on equipment operation and safety protocols.

  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Supervised warehouse operations by managing employees during shifts.
  • Oversaw daily operations and shipping and handling processes.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Performed inventories and stocked new clothes and accessories.
  • Picked and packed order items.
  • Prepared and checked outbound shipments for accuracy.

Customer Service Sales Floor Manager

Walmart
02.2019 - 12.2021

Achievements: Presented with the highest benchmark for inventory shrink control and the "Employee Of The Year" in customer service management. I successfully led my sales team in surpassing our daily sales goals, achieving the highest grossing mark in the store by 10% compared to other departments.

  • Developed strong and lasting rapport to improve customer service and retain valued clients.
  • Assisted customers with product selection through carefully curated questions.
  • Taught salespeople to close deals and improve sales performance to increase revenue for company.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Professional Real Estate Trading Services Course

University of British Columbia
Vancouver, BC
02-2025

Associate of Science - Arts And Sciences

Camosun College
Victoria, BC
06.2020

Skills

  • Direct Sales
  • Call Documentation
  • Strong Analytical and Problem Solving Skills
  • Computer Skills
  • Calm and Professional Under Pressure
  • Time Management
  • Contract negotiation
  • Strong negotiation skills
  • Sales forecasting
  • FLUENT IN English,punjabi and Hindi

Timeline

Realtor

Macdonald Realty
02.2025 - Current

Apple EXPERT

Apple Canada inc.
06.2022 - 05.2025

Warehouse Lead

Lululemon Distribution Centre
12.2021 - 05.2022

Customer Service Sales Floor Manager

Walmart
02.2019 - 12.2021

Professional Real Estate Trading Services Course

University of British Columbia

Associate of Science - Arts And Sciences

Camosun College
Simran Kaur