Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
CustomerServiceRepresentative

Simran Kaur

Calgary,AB

Summary

Dynamic and self-motivated professional with a proven track record at Madras Cafe, excelling in teamwork and problem-solving. Recognized for enhancing customer loyalty through effective communication and conflict resolution. Organized and efficient, I thrive in fast-paced environments, consistently delivering engaging events and supporting operational excellence.

Overview

1
1
year of professional experience

Work History

Volunteer

01.2025 - Current
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Customer Service Representative

09.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Lahori Bbq Restuarant

09.2024 - 04.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Madras Cafe

09.2024 - 04.2025
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

High School Diploma -

Green Valley Public School
Ludhiana, Punjab
03-2023

High School Diploma -

Guru Academy
Ludhiana, Punjab
03-2023

Skills

  • Positive attitude
  • Teamwork and collaboration
  • Organized and efficient
  • Problem-solving

Languages

Hindi
Native or Bilingual
English
Full Professional
Punjabi
Native or Bilingual

Interests

  • Backpacking and Hiking
  • Food Tourism
  • Crafting and DIY Projects
  • I have a passion for photography and editing photos

Timeline

Volunteer

01.2025 - Current

Customer Service Representative

09.2024 - Current

Lahori Bbq Restuarant

09.2024 - 04.2025

Madras Cafe

09.2024 - 04.2025

High School Diploma -

Green Valley Public School

High School Diploma -

Guru Academy

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Simran Kaur