SIMRAN KAUR
Mississauga,Canada
Summary
Dedicated and customer-focused professional with a proven track record of delivering exceptional service in fast-paced environments. Expertise in handling customer inquiries, resolving issues, and ensuring customer satisfaction. Strong communication skills and problem-solving abilities to contribute to a dynamic customer service team.
Overview
2
2
years of professional experience
Work History
CREW TRAINER
MCDONALDS
Mississauga, ON, Canada
11.2022 - Current
- Facilitated employee onboarding focused on comprehensive understanding of operational standards and service quality.
- Elevated team capability through structured coaching.
- Delivered evaluations of workforce proficiency and supported continuous learning to build expertise.
- Guaranteed exceptional customer satisfaction.
- Handled and rectified customer concerns, ensuring smooth operations.
- Secured alignment with safety protocols.
Customer Service Associate
Rogers Communications
Brampton, ON, Canada
06.2024 - 11.2024
- Handled customer inquiries, returns, and exchanges to deliver seamless service.
- Addressed customer complaints and concerns quickly, involving management for complex issues.
- Enhanced sales and customer joy through strategic product promotions.
- Worked together to enhance store operations efficiency.
Education
Diploma In International Business Management - Business Administration And Management
LAMBTON COLLEGE
MISSISSAUGA, ON04.2024
Skills
- Excellent verbal and written communication skills
- Strong problem-solving and conflict resolution abilities
- Time management and multitasking
- Attention to detail and accuracy
- Customer relationship management (CRM)
- Coordination
Languages
English
Hindi
Punjabi
Timeline
Customer Service Associate
Rogers Communications
06.2024 - 11.2024
CREW TRAINER
MCDONALDS
11.2022 - Current
Diploma In International Business Management - Business Administration And Management
LAMBTON COLLEGE