Simran Kaur
Prince George,BC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
1
1
year of professional experience
Work History
Cashier
Dollarama
Prince George, British Columbia
01.2025 - Current
- Helped with purchases and signed customers up for rewards program.
- Issued receipts, refunds, credits or change due to customers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered customers' questions and provided information on store procedures or policies.
- Followed company security procedures for handling large sums of money.
- Built and maintained productive relationships with employees.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Welcomed customers, offering assistance to help find store items.
Customer Service Representative
Ramada By Wyndham
Sri Muktsar Sahib, Punjab
11.2023 - 08.2024
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Contacted customers about potential service upgrades, new services and account changes.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conducted regular follow-up calls with customers after resolving their issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
Akal Senior Secondary School
Sri Muktsar Sahib, Punjab03-2022
Bachelor of Business Administration - Energy Management
Yorkville University
Vancouver, BCSkills
- Complaint resolution
- Scheduling
- Account updating
- Customer service
- Microsoft office expertise
- Customer satisfaction measurement
- Team collaboration
- Customer relations
- Microsoft outlook
- Money handling
- Sales expertise
- Problem-solving
- Decision-making
- Hospitality and accommodation
- Customer education
- Cash handling
- Customer relationship management
- Customer service excellence
Education and Training
true
Hobbies
- Cooking
- Swimming
- Dancing
Timeline
Cashier
Dollarama
01.2025 - Current
Customer Service Representative
Ramada By Wyndham
11.2023 - 08.2024
High School Diploma -
Akal Senior Secondary School
Bachelor of Business Administration - Energy Management
Yorkville University