Simran Kaur
Surrey,Canada
Summary
Adept at leveraging exceptional communication and organizational skills honed at Synergy Rehabilitation and McDonald's Canada. Excelled in using JANE and OSCAR software to enhance patient care and streamline administrative processes. Demonstrated mastery in customer handling, ensuring a world-class service experience.
Overview
3
3
years of professional experience
Work History
Clinic Admin
Synergy Rehabilitation
Surrey, BC
09.2024 - Current
- Provided a world-class customer service experience.
- I used Jane software to book patients, and I always kept the schedule optimized.
- Managed to do the direct billings through the the different extended health portals.
- Provided administrative support to the team, patients and therapists.
- Coordinate patient care plans and book quality appointments.
- Educate patients on the services offered.
- Performed thorough opening and closing procedures
- Have a thorough understanding of procedures, software and regulations.
Crew Member
McDonald's Canada
Murrayville, Langley, Canada
01.2023 - 10.2024
- Mastered point of service computer system (POS) for automated order taking
- Followed company standard for safe food preparation, assembly and presentation
- Worked as a Food Runner in the restaurant wherein I used to pack the order and hand it over to the right customer
- Followed company standards and SOP in all the areas of work within the restaurant
- Order Preparation of whatever the customer has ordered within the specified time as per the standards of the company
- Handled multiple orders within a short span of time at Drive Thru
- Front end cashier and cash handling
- Never registered cash shortage
- Assisted with maintaining cleanliness in line with company standards and requirement
Medical Office Assistant
Broadway Station Medical Clinic
Vancouver, Canada
03.2023 - 12.2023
- Hands-on experience with Oscar Emr
- Greet and assist patients in person and/or over the phone
- Verify patient information and update patient records
- Prepare, check, and submit insurance forms and other billing documentation
- Schedule patient appointments and follow up on missed appointments
- Answer phone calls and respond to messages or direct calls to the appropriate personnel
- Manage medical records, filing and retrieval of documents
- Prepare and manage medical invoices, statements, and payments
- Maintain and restock medical supplies and forms
- Perform general administrative duties such as data entry, filing, copying, and scanning
- Assist with other medical office duties as assigned
Medical Office Assistant
Sullivan Physiotherapy Clinic
Surrey, Canada
05.2022 - 03.2023
- Making copies, sending faxes and handling all incoming and outgoing correspondence
- Organizing files, developing spreadsheets, faxing reports and scanned documents
- Receiving and screening a high volume of internal and external communications, including email and mail
- Cooperating with ICBC, WSBC, Medicare, Medicaid, and private insurance providers to resolve billing issues
- Making reasonable procedure exceptions to accommodate unusual customer requests
- Providing accurate and appropriate information in response to customer inquiries
- Demonstrating mastery of customer service call script within specified timeframes
- Developing effective relationships with all call center departments through clear communication
- Carefully reviewing medical records for accuracy and completion as required by insurance companies
- Assigning additional diagnosis codes based on specific clinical findings in support of existing diagnoses
- Hands-on experience with Jane software
Education
Associate of Arts - Business
Alexander College
Burnaby, BC12-2024
Skills
- Proficient in MS Word
- Proficient in Excel
- Proficient in Powerpoint
- Proficient in Outlook
- Time Management
- Organizational skills
- Knowledge of POS system
- Customer handling
- Excellent communication skills
- Proficient in using JANE
- Proficient in using OSCAR
Timeline
Clinic Admin
Synergy Rehabilitation
09.2024 - Current
Medical Office Assistant
Broadway Station Medical Clinic
03.2023 - 12.2023
Crew Member
McDonald's Canada
01.2023 - 10.2024
Medical Office Assistant
Sullivan Physiotherapy Clinic
05.2022 - 03.2023
Associate of Arts - Business
Alexander College