Simran Kaur
North York
Summary
Organized and dependable candidate, to work in a challenging atmosphere as a team with focused targets and prioritize the tasks assigned as per the goals and objectives. To use qualities, skills, experience, and knowledge for the organization. Flexible and hardworking to achieve the goals set up by the organization, Seeking for an opportunity for a personal banker within a dynamic team, to bring value through extended knowledge of financial products and services. Driven to help customers with Loan applications, credit checks and assisting them with their financial needs and planning, knowledgeable of branch operations and financial services to support company and customers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Jobswithyou Inc
05.2024 - 09.2024
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Organized and led staff orientation programs and training to promote collaboration.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
RESTURANT MANAGER (Customer Service)
A&W (AWGTA)
05.2023 - 02.2024
- Creating Profit and Loss Weekly reports
- Involved in insuring compliance with licensing, hygiene and health and safety legislation/guidelines
- Recruiting, training, and supervising staff
- Delegating tasks to restaurant staff and supervising their performance
- Maintaining orderly and clean eating and dining areas, as well as other facilities utilized by guests
- Reading food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instruction
- Working on Clearview to complete various managerial tasks and reports.
- Conducting regular staff performance reviews to identify areas of improvement and provide coaching and training to ensure continuous growth and development within team.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
FINANCIAL SERVICE REPRESENTATIVE
Easyfinancial Services
11.2021 - 11.2022
- Opening loan accounts and completing through credit check in order to provide loan to the customer
- Asking open ended questions and promoting the sale of loan products and loan insurance
- Research and evaluate financial status of the customers for the loan, verified references, credit and ability to repay the loan based on their debt to income ratio
- Providing alternative solutions to customers that are not approved
- Maintain records of all financial transactions to support traceability of timely payments
- Handled customer inquiries courteously and professionally
- Answered calls from customers promptly to avoid hold wait times, and resolved accounting related issue or queries efficiently
- If issues were unresolved followed up with team within departmental and escalated the concern to increase customer retention rates
- Promoted financial products by maintaining excellent service offering knowledge and Liaised with sales of financial products such as insurance and home and auto benefits to customers, and managed as teams to accomplish shared objectives
- Met with clients to discuss, expenses and long-term and short-term financial goals also advised customer on credit building and personalized financial plans
- Closely followed up with management to strategize sales techniques to increase branch production and customer service, had weekly one-on-one sessions with management
- Balanced cash drawers and vault accounts on a daily basis with zero discrepancies.
- Analyze and review customer loan applications to identify trends and recommend process improvements to streamline approval processes and enhance customer satisfaction.
- Identify opportunities to cross-sell financial products and services to existing customers, increasing overall revenue.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed approximately 60-80 incoming calls, emails and faxes per day from customer
RESTAURANT MANAGER ( Customer Service)
A&W (AWGTA)
11.2019 - 10.2021
- Involved in insuring compliance with licensing, hygiene and health and safety legislation/guidelines
- Recruiting, training and supervising staff
- Delegating tasks to restaurant staff and supervising their performance
- Maintaining orderly and clean eating and dining areas, as well as other facilities utilized by guests
- Reading food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instruction
- Working on clearview to complete various managerial tasks and reports.
- Managed approximately 150-200 customers on day to day basis.
SUPERVISOR
Tim Horton's
09.2019 - 11.2019
- To manage team of 3-4 on the floor and handle food safety procedure
- Represent and promote the brand
- Placing the food order for inventory on time
- To check inventory
- Ensure the quality of food and right food handling procedures are followed in kitchen.
- Streamlined operations and prioritized tasks.
TEAM MEMBER
Tim Horton's
09.2017 - 09.2019
- Serving guest in, an ethical manner and providing best customer service
- Worked at different stations to provide optimal coverage and meet production goals
- Ensure health and safety procedures are adhere to
- Interact with consumers and Maintain Good Customer Relationship
- Assuring end of day procedures are completed.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Office Administrator (Office ADMIN)
Modern Engineering Works Pvt Ltd
12.2013 - 08.2017
- To manage the Schedules and meetings for office work
- Coordinating and schedule the overseas shipments for the jobs
- Researching and Finding the best alternative methods for transportations of the finished jobs
- Cost effective Inventory and keeping a track of order
- Scheduling and Preparing Pay Rolls for the employees
- Maintain the customers database
- Communicating with customers to help them solve their problems
- Evaluating Marketing Campaigns and Competitors activity to keep the firm updated.
- Managed around 25-30 calls and followed up with the customers via email and other CRM applications
- Maintain transparency and keep things organized with management in order to avoid during plant shutdowns.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
Education
Global Business Management - Global Studies
Centennial College
2019
Bachelor of Business Administration - Business Administration
Center Point College
2013
Skills
- Conflict Resolution
- Teamwork
- Time Management
- Sales Expertise
- Deposit Verification
- Referral Generation
- ID verification
- Communication skills (verbal and written)
- Internet Application
- Delegating task
- Decision making
- Negotiation skills
Certification
- The Investment Funds Institute of Canada (IFIC) - Pursuing the course
- RMAC- Real Estate Mortgage Agent Course
- Standard First Aid & CPR/AED Level C certification
Accomplishments
- Consistently maintained rank in the performance score card for the position of Financial Service Representative, throughout the year
Languages
English
Native or Bilingual
Hindi
Full Professional
Punjabi
Native or Bilingual
Contact
North York, ON M2N_5X9
Education
Nagpur, India,Scarborough, ON
Timeline
Human Resources Manager
Jobswithyou Inc
05.2024 - 09.2024
RESTURANT MANAGER (Customer Service)
A&W (AWGTA)
05.2023 - 02.2024
FINANCIAL SERVICE REPRESENTATIVE
Easyfinancial Services
11.2021 - 11.2022
RESTAURANT MANAGER ( Customer Service)
A&W (AWGTA)
11.2019 - 10.2021
SUPERVISOR
Tim Horton's
09.2019 - 11.2019
TEAM MEMBER
Tim Horton's
09.2017 - 09.2019
Office Administrator (Office ADMIN)
Modern Engineering Works Pvt Ltd
12.2013 - 08.2017
Bachelor of Business Administration - Business Administration
Center Point College
Global Business Management - Global Studies
Centennial College
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