Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline

Simran Kaur

Edmonton,AB

Summary

Dynamic professional with a proven track record in customer service and leadership, honed across roles at CMS Famous Toys and other notable companies. Excelled in managing high-stress situations and fostering team success, demonstrating exceptional Microsoft Office Suite proficiency and a team player attitude. Achieved consistent customer satisfaction and loyalty through effective problem-solving and empathetic communication.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Reciever

CMS Famous Toys
08.2023 - Current
  • Maintained a clean and organized receiving area, enhancing workflow and productivity.
  • Kept work areas clean, safe, and organized.
  • Trained new employees on receiving procedures, improving overall team performance.

Customer Service Representative

Cannabis House
07.2023 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Care Representative

Contec Global
01.2022 - 06.2022
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Navigated multiple computer systems and applications to find information.
  • Contributed to team success, consistently achieving call center performance metrics.

Customer Care Representative

Party It
09.2021 - 12.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions.

Education

Bachelor of Science - Computer Networking

Canadore College of Applied Arts And Technology, North Bay, None
12-2022

Skills

  • Customer service

  • Leadership qualities

  • Team player attitude

  • Speed and agility

Languages

English
Full Professional

Certification

Dispatch logistician


Timeline

Reciever - CMS Famous Toys
08.2023 - Current
Customer Service Representative - Cannabis House
07.2023 - 08.2023
Customer Care Representative - Contec Global
01.2022 - 06.2022
Customer Care Representative - Party It
09.2021 - 12.2021
Canadore College of Applied Arts And Technology - Bachelor of Science, Computer Networking

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Simran Kaur