Simran Kaur
Edmonton,AB
Summary
Dynamic professional with a proven track record in customer service and leadership, honed across roles at CMS Famous Toys and other notable companies. Excelled in managing high-stress situations and fostering team success, demonstrating exceptional Microsoft Office Suite proficiency and a team player attitude. Achieved consistent customer satisfaction and loyalty through effective problem-solving and empathetic communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Reciever
CMS Famous Toys
2023.08 - Current
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Kept work areas clean, safe, and organized.
- Trained new employees on receiving procedures, improving overall team performance.
Customer Service Representative
Cannabis House
2023.07 - 2023.08
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Care Representative
Contec Global
2022.01 - 2022.06
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
- Contributed to team success, consistently achieving call center performance metrics.
Customer Care Representative
Party It
2021.09 - 2021.12
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions.
Education
Bachelor of Science - Computer Networking
2022-12
Skills
- Customer service
- Leadership qualities
- Team player attitude
- Speed and agility
Languages
English
Full Professional
Certification
Dispatch logistician
Timeline
Reciever - CMS Famous Toys
2023.08 - Current
Customer Service Representative - Cannabis House
2023.07 - 2023.08
Customer Care Representative - Contec Global
2022.01 - 2022.06
Customer Care Representative - Party It
2021.09 - 2021.12
Canadore College of Applied Arts And Technology - Bachelor of Science, Computer Networking