Summary
Overview
Work History
Education
Skills
Timeline
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Simran Kaur

Surrey,BC

Summary

Proactive Sales Lead with extensive experience in driving sales through effective up-selling and cross-selling techniques. Skilled in customer service, conflict resolution, and team management, fostering a high-performance culture. Adept at stockroom management, sales planning, and lead generation, bringing a strong focus on customer satisfaction and team development.

Overview

2
2
years of professional experience

Work History

Sales Lead

Hudsons Bay Company
02.2024 - Current
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Delivered exceptional customer service .
  • Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
  • Enhanced client relationships through consistent communication and personalized solutions.
  • Trained, coached, and mentored new sales associates for maximum performance.

Sales Associate

Hudson Bay Company
09.2022 - Current
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Prioritized helping customers over completing other routine tasks in store.
  • Solved customer challenges by offering relevant products and services.

Education

GED -

St. Lawrence College
Surrey, BC
12.2023

Skills

  • Cross-selling techniques
  • Stockroom Management
  • Sales Planning
  • Lead Generation
  • Inventory Management

Timeline

Sales Lead

Hudsons Bay Company
02.2024 - Current

Sales Associate

Hudson Bay Company
09.2022 - Current

GED -

St. Lawrence College

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Simran Kaur