Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Simran Kaur

Vernon,BC

Summary

  • Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
  • Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
  • Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Customer Service Sales Representative

Best Buy
08.2024 - Current
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.

Financial Sales Representative

Money Mart
12.2022 - Current
  • Maximized revenue potential by identifying cross-selling opportunities for additional products and services.
  • Managed a diverse portfolio of high-net-worth clients, ensuring optimal asset allocation and risk management strategies.
  • Collaborated with internal departments to develop customized financial solutions tailored to individual client needs.
  • Implemented initiatives to improve customer satisfaction and increase repeat business.
  • Assisted clients in navigating complex tax implications related to their investments, ensuring compliance and maximizing potential savings.
  • Have an extensive knowledge of all safety and security procedures relating to the store and role-play on a regular basis (at least quarterly)
  • Prepare collection files and assist in the collection process and collection calls
  • General office duties and proper use of all office equipment

Support Worker

Vernon Jubilee Hospital
07.2023 - 09.2024
  • Food Service Operation such as portioning and serving meals and beverages within a dining room and/or cafeteria operation
  • Sets tables and trays with items including condiments, utensils, and napkins; collects and unloads food service wagons
  • Prepares beverages and food items such as sandwich fillings, nourishment's and therapeutic diet items including tube feedings and milkshakes
  • Clerical duties such as answering the telephone, running diet sheets off the computer and writing information on menu cards
  • Receiving supplies and checking goods received against invoices

Food Supervisor

EdoJapan
12.2019 - 04.2023
  • Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Enhanced customer satisfaction with timely and accurate food preparation, attentive service, and proactive problem resolution.
  • Improved food safety standards by implementing thorough training programs and regular inspections.
  • Kept costs under control by managing portions and minimizing food waste caused by overcooking.
  • Conducted regular performance reviews of team members to identify areas for improvement and offer constructive feedback on progress made thus far.
  • Developed strong rapport with customers, addressing any concerns promptly and professionally to maintain excellent client relations.


Customer Service

Walmart Supercentre
05.2020 - 08.2020
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Enhanced customer satisfaction by providing timely and accurate information on products and services.
  • Streamlined call handling processes for improved efficiency and reduced wait times.
  • Provided support during peak periods, effectively managing workload to avoid dropped calls or missed opportunities.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

Business Administration Diploma - Tourism and Hospitality Major

Okanagan College
Vernon, BC
04.2021

Skills

  • Microsoft Office: Word, Excel, PowerPoint
  • Internet and Data Entry
  • Mathematical and Accounting skills
  • 40 wpm typing speed
  • Goal-Oriented
  • Call center experience
  • Incoming Call Management
  • Customer Complaint Resolution

References

Upon Request

Languages

English
Full Professional

Timeline

Customer Service Sales Representative

Best Buy
08.2024 - Current

Support Worker

Vernon Jubilee Hospital
07.2023 - 09.2024

Financial Sales Representative

Money Mart
12.2022 - Current

Customer Service

Walmart Supercentre
05.2020 - 08.2020

Food Supervisor

EdoJapan
12.2019 - 04.2023

Business Administration Diploma - Tourism and Hospitality Major

Okanagan College

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Simran Kaur