Summary
Overview
Work History
Education
Skills
Languages
I love drawing and cooking in free time.
Timeline
Generic

Simran Kaur

Kelowna,BC

Summary

Driven by a results-focused approach, I leveraged my customer service expertise and time management skills at Rona Home And Garden to enhance shopping experiences and improve team productivity. As a Store Manager at Subway, I boosted customer satisfaction through effective staff training and fostered a positive work environment, demonstrating my ability to lead and innovate in fast-paced settings.

Overview

5
5
years of professional experience

Work History

Head Cashier

Rona Home And Garden
07.2022 - Current
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.

Store Manager

Subway
06.2021 - 04.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Personal Shopper

Superstore
06.2019 - 05.2021
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Education

Bachelor of Science - Psychology

University of British Columbia
Kelowna, BC
05.2026

Associate of Science - Science

Okanagan College
Kelowna, BC
05.2021

Skills

  • Customer Service
  • Positive Attitude
  • Time management strength
  • Flexible Schedule
  • Punctual and Reliable

Languages

English
Professional Working
Punjabi
Native or Bilingual
Hindi
Full Professional

I love drawing and cooking in free time.

I love to draw whenever I get a free time. I have drawing Since I was a kid and I feel like it has been improved so much. I am interested in cooking and I can cook many different kinds of Indian foods. 

Timeline

Head Cashier

Rona Home And Garden
07.2022 - Current

Store Manager

Subway
06.2021 - 04.2023

Personal Shopper

Superstore
06.2019 - 05.2021

Bachelor of Science - Psychology

University of British Columbia

Associate of Science - Science

Okanagan College

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Simran Kaur