Simran Kaur
Surrey,BC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
MCDonals
Toronto
01.2023 - 04.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
International Business And Logistic Management - Accounting
St.Clair
Windsor, ON 01.2023 - 04.2024
Skills
- Data Collection
- Data Entry
- Product Knowledge
- Customer Service
- MS Word, Excel, and Outlook
- Cost accounting
- Bookkeeping
- Excellent Communication
- Customer Response
Languages
English
Professional
Punjabi
Professional
Hindi
Professional
Timeline
Customer Service Representative
MCDonals
01.2023 - 04.2024
International Business And Logistic Management - Accounting
St.Clair
01.2023 - 04.2024
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