Simran Simran
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Sales Associate
Jumpplus
03.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering positive work environment.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Offered exceptional after-sales support to customers, handling inquiries promptly while going above-and-beyond to ensure complete satisfaction.
Team Lead Manager
Dynamite
11.2022 - 10.2023
- Developed and implemented strategies to achieve team goals and objectives, effectively delegating tasks and responsibilities to team members.
- Fostered a positive and inclusive team environment, promoting collaboration, communication, and mutual respect among team members.
- Conducted regular performance evaluations and provided constructive feedback to team members, recognizing achievements and addressing areas for improvement.
- Managed team schedules, assignments, and workload distribution to meet deadlines and deliver high-quality results.
- Liaised with upper management to communicate team progress, challenges, and opportunities, and collaborate on strategies for improvement.
- Ensured compliance with company policies, procedures, and regulatory requirements, promoting a culture of integrity and ethical conduct within the team.
- Resolved conflicts and addressed employee concerns in a timely and effective manner, promoting a harmonious and productive work environment.
Cashier/Customer Service
Walmart
05.2020 - 08.2022
- Processed transactions accurately and efficiently using cash register and POS system, handling cash, credit, and debit payments.
- Demonstrate exceptional conflict resolution skills by adeptly addressing customer complaints, offering guidance, and delivering pertinent information to ensure positive outcomes
- Upheld compliance with relevant laws, regulations, and company policies related to cash handling, customer service, and safety.
- Maintain financial integrity by meticulously balancing cash drawer, and conducting precise cash counts at commencement and conclusion of each work shift.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Assistant and Call Attendant
Aaina Boutique
01.2018 - 11.2018
- Adhered to company policies for call handling and administrative tasks, ensuring consistency and quality.
- Acted as primary point of contact for all incoming communications, handling inquiries with professionalism and discretion. Recorded accurate messages and maintained call logs, ensuring prompt delivery and completeness of records.
- Managed high-volume inbound calls, addressing customer inquiries, resolving issues, and providing information on products/services.
- Demonstrate meticulous attention to detail by ensuring accurate record-keeping through diligent data entry, including recording appointments in diaries for streamlined organization
- Provided comprehensive administrative support to senior executives, managing calendars, scheduling meetings, and making travel arrangements.
Education
ST. THOMAS SCHOOL - COMMERCE
GENERAL DIPLOMA in Business -
CAMBRIAN COLLEGE
BACHELOR IN BUSINESS ADMINISTRATION -
LAURENTIAN UNIVERSITY
Skills
- Friendly, courteous, and service-oriented
- Customer Relationship Management (CRM)
- Budgeting and finance
- Managing Operations and Efficiency
- MS Office
- Recruiting and Hiring Talent
- Solid written and verbal communicator
- Staff Supervision
References
- Claudio (City Employee), (705) 618-2599
- Maria (Dynamite Manager), (705) 919-2099
- Darryl (By Law Officer), (705) 690-9797
Timeline
Sales Associate
Jumpplus
03.2024 - Current
Team Lead Manager
Dynamite
11.2022 - 10.2023
Cashier/Customer Service
Walmart
05.2020 - 08.2022
Assistant and Call Attendant
Aaina Boutique
01.2018 - 11.2018
ST. THOMAS SCHOOL - COMMERCE
GENERAL DIPLOMA in Business -
CAMBRIAN COLLEGE
BACHELOR IN BUSINESS ADMINISTRATION -
LAURENTIAN UNIVERSITY
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