Simran Kaur
Surrey,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Restaurant General Manager
A&W Restaurant
07.2020 - Current
- Set clear expectations and created positive working environment for employees.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- reviewed, selected, trained and supervised staff.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Gym Receptionist
Planet Fitness Gym
04.2022 - 02.2023
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Confirmed appointments, communicated with clients, and updated client records.
- Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
Cashier Team Lead
A&W Restaurant
12.2018 - 05.2021
- Trained team members on cash register operation and cash handling.
- Communicated with customers and team members to solve problems.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Capilano University
North Vancouver, BC09.2018
High School Diploma -
Khalsa College
Amritsar, Punjab04.2017
Skills
- Proficiency in Microsoft Office and strong computer skills
- Excellent typing speed and accuracy
- Strong attention to detail and organizational skills
- Ability to work independently and remotely
- Effective written and verbal communication skills
- Basic knowledge of data entry best practices
- Problem-solving skills and a proactive attitude
- Willingness to learn and adapt to new processes
- Reliable internet connection and a suitable remote work environment as well
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Gym Receptionist
Planet Fitness Gym
04.2022 - 02.2023
Restaurant General Manager
A&W Restaurant
07.2020 - Current
Cashier Team Lead
A&W Restaurant
12.2018 - 05.2021
High School Diploma -
Capilano University
High School Diploma -
Khalsa College
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