Summary
Skills
Professional Experience
Education
Achievements
Generic

Simran Kaur

Brampton

Summary

Detail-oriented and results-driven professional seeking a full-time position to leverage strong organizational skills, interpersonal abilities, and problem-solving expertise. Proactive and self-motivated team player with a positive attitude. Demonstrated success in managing multiple priorities to meet team goals.

Skills

  • Software: MS Office, Quickbooks, Sage50
  • Attributes: Attention to Detail, Critical Thinking, Customer Relations
  • Other: Data Entry, 10-Key, Proactive, Excellent Written and Verbal Communication

Professional Experience

PROFESSIONAL EXPERIENCE CALL CENTER REPRESENTATIVE

Nordia, Moncton, NB — 01/2021 to Current

  • Consistently achieved call-time and quality standards by adhering to company policies and scripts.
  • Developed an in-depth understanding of product information, delivering knowledgeable responses to diverse customer queries.
  • Educated customers on company systems, form completion, and service access.
  • Maintained accurate customer account data through manual forms processing and digital updates.
  • Actively engaged in learning and development opportunities for continuous performance improvement.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Resolved concerns with products or services, contributing to customer retention and driving sales.
  • Stayed updated on product and service changes for effective communication.

Education

Centennial College of Applied Arts And Technology, Scarborough, ON — 04/2019
  • Completed Accounting Diploma with Honors
  • GPA: 4.05/4.5

Achievements


  • Recognized for consistently exceeding call-time and quality standards at Nordia.
  • Graduated with Honors from Centennial College with a GPA of 4.05/4.5.

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Simran Kaur