Summary
Overview
Work History
Education
Skills
Availability
Timeline
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Simran Kaur

Etobicoke

Summary

A highly motivated and meticulous professional with a background in delivering excellent customer service, both in retail and as a cashier. Known for reliability and strong communication abilities, commitment to enhancing the overall customer experience is evident. Taking great pleasure in providing product recommendations based on each client's unique tastes and possessing in-depth knowledge of The Body Shop's natural and ethically produced goods.

Overview

2
2
years of professional experience

Work History

SEASONAL CUSTOMER CONSULTANT

The Body Shop
11.2023 - 12.2023
  • Guided consumers through product selection, stressing natural ingredients and ethical sources
  • Proactively engaged with clients, delivering individualized suggestions from a varied choice of 2,000 vegetarian/vegan items
  • Enhanced client awareness by communicating the company's commitment to ethical standards
  • Supported store management in increasing sales through excellent customer service and efficient upselling
  • Collaborated with colleagues to foster a healthy work environment by actively engaging in team meetings and training sessions
  • Actively active in regular training, sharing information with the team to provide a well-informed customer service approach
  • Demonstrated strong problem-solving skills in addressing customer inquiries, concerns, and complaints promptly
  • Effective visual merchandising added to the store's aesthetic appeal
  • Customers were educated on the benefits of the Love Your Body Club, which allowed them to earn points, coupons, and free delivery
  • As a Cashier, streamlined the checkout process by swiftly managing both cash and credit card transactions

CUSTOMER CARE REPRESENTATIVE

NTT DATA
06.2022 - 10.2022
  • Oversaw end-to-end adjudication of medical claims as an AR Caller, leading insurance process operations for US Healthcare customers
  • Conducted rigorous claims analysis to guarantee correct, on-time resolution, meeting, or surpassing client SLAs on a continuous basis
  • Proactively answered client requests by phone and written communication, with the goal of resolving outstanding medical claims as soon as possible
  • Kept accurate records of claims and payments, as well as proficiently preparing reports for effective communication with healthcare providers and insurance companies
  • Was critical in assessing and adjudicating Medical Insurance Claims, ensuring transactions met client SLAs and quality requirements

Education

Supply Chain Management -

Humber College
Etobicoke, ON
05.2024

Bachelor of Business Administration -

Arka Jain University
Jamshedpur,India
06.2021

Skills

  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to build rapport with customers
  • Attention to detail
  • Accuracy in cash handling
  • Ability to multitask and work efficiently in a fast-paced environment
  • Basic mathematical skills for accurate cash transactions
  • Knowledge of customer service principles
  • Using hands to scan items, operate cash register, and bag orders
  • Team collaboration and basic product knowledge
  • Customer Engagement and Visual Merchandising
  • Microsoft Suite- Word, PowerPoint, and Excel

Availability

Monday till 2 Pm, Tuesday from 1 Pm till 10 Pm, Thursday till 1 Pm, Friday, Saturday, Sunday and (Whole Day) Part Time Job.

Timeline

SEASONAL CUSTOMER CONSULTANT

The Body Shop
11.2023 - 12.2023

CUSTOMER CARE REPRESENTATIVE

NTT DATA
06.2022 - 10.2022

Supply Chain Management -

Humber College

Bachelor of Business Administration -

Arka Jain University

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Simran Kaur