Simran Kaur
Mississauga,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
21st Century Bearings
01.2023 - 11.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Created and maintained databases to track and record customer data.
Team Leader - Customer Service
ContactPoint 360
05.2021 - 12.2022
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Education
Computer Engineering
Sheridan College Institute of Technology And Advanced Learning
Brampton08.2018
Skills
- Clerical Support
- Meeting Planning
- Document Control
- Information Security
- Credit Checks
- Invoice Processing
- Customer Service
- Database Entry
Timeline
Administrative Assistant
21st Century Bearings
01.2023 - 11.2023
Team Leader - Customer Service
ContactPoint 360
05.2021 - 12.2022
Computer Engineering
Sheridan College Institute of Technology And Advanced Learning
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