Simran Kaur
Charlottetown,PEI
Summary
Results-oriented Sales Associate with a proven track record of exceeding sales targets and providing exceptional customer service. Seeking a challenging position in a dynamic retail environment where I can leverage my persuasive communication skills, product knowledge, and passion for helping customers find the right solutions to drive sales growth and contribute to the success of the team and the organization.
Overview
4
4
years of professional experience
Work History
Sales Associate
Old Navy
05.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
SALES ASSOCIATE
H&M STORE
06.2022 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Managed returns, exchanges and refunds in accordance with store policy
- Answered customer questions about sizing, accessories, and merchandise care
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Provided positive first impressions to welcome existing, new, and potential customers.
TEAM LEADER
MCDONALD'S RESTAURANTS
09.2019 - 05.2022
- Supervised a team of crew members during shifts, ensuring efficient and smooth restaurant operations
- Trained new employees in company policies, procedures, and safety protocols, contributing to a knowledgeable and skilled workforce
- Monitored and maintained inventory levels, placing orders as necessary to meet customer demand while minimizing waste
- Demonstrated exceptional customer service skills, resolving customer complaints and ensuring a positive dining experience
- Conducted performance evaluations and provided constructive feedback to team members, leading to improved performance and morale
- Managed cash registers, processed transactions accurately, and ensured cash-handling procedures were followed
- Implemented and enforced food safety standards to guarantee compliance with health and safety regulations
- Collaborated with management to schedule shifts, track labor costs, and optimize staff allocation
- Contributed to the achievement of monthly sales targets through effective team leadership and upselling strategies.
Education
DIPLOMA - MEDICAL ADMINISTRATIVE ASSISTANT
HOLLAND COLLEGE - CHARLOTTETOWN
Charlottetown, PEI09.2021
Skills
- Team Leadership
- Customer Service
- Training and Development
- Inventory Management
- Conflict Resolution
- Cash Handling
- Food Safety
- Communication Skills
- Time Management
- Sales Target Achievement
- Phone System Management
- Appointment Scheduling
- Administrative Support
- Professionalism
- Organization
- Product Sales
- Payment Processing
- Upselling
- Shipment Processing
- Stocking and Receiving
Timeline
Sales Associate
Old Navy
05.2023 - Current
SALES ASSOCIATE
H&M STORE
06.2022 - 08.2023
TEAM LEADER
MCDONALD'S RESTAURANTS
09.2019 - 05.2022
DIPLOMA - MEDICAL ADMINISTRATIVE ASSISTANT
HOLLAND COLLEGE - CHARLOTTETOWN