SIMRAN KAUR
Surrey,Surrey
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Inbound Stower
Amazon Fulfilment Center, Tsawwassen
01.2021 - Current
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Training new employees in the Amazon policy and procedure while also utilizing patience, strong interpersonal communication skills, and a motivational team-driven attitude
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Collaborated with various departments to manage timely delivery of orders and avoid delays and conducted regular inspections and audits to check quality and verify inventory levels.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
Administrative Assistant
Iron Mountain
03.2022 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
Customer Service Representative
Hy Tec Computer Institute
01.2020 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
Bachelor of Business Administration - Business Administration
Acsenda School of Management
Vancouver, BCCommerce
Mother Teacher School
Barnala, PunjabSkills
- Time management
- Customer Relations
- Report Creation
- Business Development Understanding
- Senior Leadership Support
- Microsoft Excel
- Typing Proficiency
- Conflict Resolution
- Multi-Line Phone Talent
- Recordkeeping Strengths
- Data Evaluation
Volunteer
- Blood Donor at Canadian Blood Services (2023-present)
Languages
English
Hindi
Punjabi
Timeline
Administrative Assistant
Iron Mountain
03.2022 - 09.2022
Inbound Stower
Amazon Fulfilment Center, Tsawwassen
01.2021 - Current
Customer Service Representative
Hy Tec Computer Institute
01.2020 - 07.2021
Bachelor of Business Administration - Business Administration
Acsenda School of Management
Commerce
Mother Teacher School
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