Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Simran Gujral

Montreal,QC

Summary

Technology Analyst with well-rounded background implementing new technological solutions and improvements. Dedicated to achieving ideal results by identifying project goals troubleshooting problems, and recommending hardware and software solutions. Proficient in cutting-edge technologies with passion for continuous learning.

Overview

4
4
years of professional experience

Work History

Technology Analyst

Infosys Ltd
10.2021 - 12.2021
  • ACE" is cloud support engineering team that is customer-obsessed and support-focused with engineering mindset
  • Worked with Microsoft's S500 and top Dynamics Online customers (nominated by engineering)
  • Working with ACE (Dynamics Advanced Cloud Engineer) team to provide resolutions to client issues
  • Dealing with Top 100 clients of Microsoft using Dynamics 365
  • Collaborate with Microsoft development team in making them understand and visualize issue reported by customer and follow till resolution
  • Dealt with many end users directly, understood their requirements and provided resolutions accordingly.

Senior Systems Engineer

Infosys Ltd.
07.2018 - 09.2021
  • Worked with stakeholders to determine implementation and integration of system-oriented projects.
  • Performed root cause analysis to provide resolutions for production issues.
  • Analyzed security logs to determine and alleviate network threats.
  • Created manuals and taught training sessions to educate co-workers on new systems.
  • Documented system configuration, mapping and processes.
  • Collaborated with Field Teams and Product Groups to provide innovative support experience.

Intern

Infosys Ltd
02.2018 - 06.2018
  • Trained and evaluated on Python, MSSQL and Data Structures as part of generic training of 4-month internship
  • Also trained in Dot Net development for creating applications as part of stream training
  • Developed website ‘Code Translator’ for converting code written in one language to another language.
  • Facilitated successful completion of projects from concept to launch.

Education

Master's - Information Systems Security

Concordia University
Montreal, QC
12.2023

Bachelor's - Information Technology

PTU
Ludhiana, India
07.2018

Skills

  • Cryptography
  • System Security
  • Multi-level Security
  • Security Attacks
  • Information Flow Control
  • SQL, Python
  • Microsoft Dynamics CRM
  • Data Structures
  • Azure Fundamentals
  • Technical Support
  • IT Auditor
  • Team Player
  • Service Desk
  • Conflict resolution
  • Adaptability
  • Leadership

Accomplishments

· Training on Functional Overview of CRM for Sales and Delivery.

· Training on Azure: An Overview for Sales Delivery Leaders by Infosys.

· Introduction to Agile Methodologies.

· Security Testing Certification by Infosys.

· Infosys Global Agile Certification.

· Microsoft Certified: Power Platform Fundamentals

· Fortinet Network Security NSE1/NSE 2

· Product Management 101

· Practical Aspects of Information System Audit

· IT Audit Fundamentals | Introduction to Controls

· Integrated Management System ISO 9001, ISO 14001 & ISO 45001 Internal Auditor

Timeline

Technology Analyst

Infosys Ltd
10.2021 - 12.2021

Senior Systems Engineer

Infosys Ltd.
07.2018 - 09.2021

Intern

Infosys Ltd
02.2018 - 06.2018

Master's - Information Systems Security

Concordia University

Bachelor's - Information Technology

PTU

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Simran Gujral