Summary
Overview
Work History
Education
Skills
Websites
Work Availability
Certification
Affiliations
Work Preference
Quote
Interests
Timeline
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Simran Gill

Simran Gill

Calgary,Canada

Summary

My goal is to obtain a position in a professional environment where am Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable and upbeat Customer service and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

9
9
years of professional experience
5
5
Languages
1
1
Certificate

Work History

Sales Associate

Hudson's Bay
06.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.

Customer Service Associate

Superior Propane
11.2021 - 11.2023
  • Schedule propane deliveries, provide account balance, take payments, manage multiple systems, signing customers on payment plans
  • Helped large volume of customers approximately 100 plus incoming calls, emails per day with positive attitude and focus on customer satisfaction.
  • Maintained high level of product knowledge, providing accurate information to customers.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Assistant Director of Admissions

CDI College
05.2021 - 09.2021
  • Interviewing students for their applications, building rapport, submitting students interview reports to Admissions Manager, schedule appointments for Student Financing and Enrollment, prepping students for Orientation
  • Analyzed applicant data to identify trends in demographics, enabling more targeted outreach efforts to underrepresented populations.
  • Improved communication between Admissions Office and prospective students by implementing CRM system to track inquiries and applications.
  • Explained admissions processes, educational programs, financial assistance, and student services to over 40 potential students.

Customer Service Representative

HGS Inc. Canada
08.2018 - 01.2021
  • Customer service rep (voice/chat), explain utility bills, supporting fellow colleagues with questions, customer loyalty representative and CET/FCR/LA (1.5 yrs)
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Supervisor

Tim Hortons
06.2017 - 08.2018
  • Greet customers, change tills and make sure its all balance before shift end, track daily void transactions, refunds, paid outs, supervise cashiers, team members and help them for multiple problems, manage drive thru time and orders, keep food safety audits 100%
  • Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Completed store opening and closing procedures and balanced tills.

Crew Member

Burger King
10.2015 - 05.2017
  • Greeting customers with smile on face
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Keeping all surfaces clean and sanitary to ensure safety for our guests and fellow crew members

Education

Business Administration Diploma -

St. Lawrence College

Accounting, High School Diploma - Accounting

B.C.M Sr. Sec. School

Skills

Expert in Team management

Websites

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

ACE - Adobe Certified Expert, Photoshop

Affiliations

  • Project Management Institute
  • International Customer Service Association

Work Preference

Work Type

Full TimePart Time

Location Preference

HybridRemoteOn-Site

Important To Me

Company CultureWork-life balanceCareer advancementHealthcare benefitsTeam Building / Company RetreatsPersonal development programsStock Options / Equity / Profit SharingFlexible work hoursWork from home optionPaid time offPaid sick leave

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Interests

Painting

Dancing

Music

Workout

Timeline

Sales Associate

Hudson's Bay
06.2023 - Current

Customer Service Associate

Superior Propane
11.2021 - 11.2023

Assistant Director of Admissions

CDI College
05.2021 - 09.2021

Customer Service Representative

HGS Inc. Canada
08.2018 - 01.2021

Supervisor

Tim Hortons
06.2017 - 08.2018

Crew Member

Burger King
10.2015 - 05.2017

Business Administration Diploma -

St. Lawrence College

Accounting, High School Diploma - Accounting

B.C.M Sr. Sec. School

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Simran Gill