Simran Gill
Calgary,Canada
Summary
My goal is to obtain a position in a professional environment where am Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Sales Associate
Hudson's Bay
07.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Customer Service Associate
Superior Propane
11.2021 - 11.2023
- Schedule propane deliveries, provide account balance, take payments, manage multiple systems, signing customers on payment plans
- Helped large volume of customers approximately 100 plus incoming calls, emails per day with positive attitude and focus on customer satisfaction.
- Maintained high level of product knowledge, providing accurate information to customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Assistant Director of Admissions
CDI College
05.2021 - 09.2021
- Interviewing students for their applications, building rapport, submitting students interview reports to Admissions Manager, schedule appointments for Student Financing and Enrollment, prepping students for Orientation
- Analyzed applicant data to identify trends in demographics, enabling more targeted outreach efforts to underrepresented populations.
- Improved communication between Admissions Office and prospective students by implementing CRM system to track inquiries and applications.
- Explained admissions processes, educational programs, financial assistance, and student services to over 40 potential students.
Customer Service Representative
HGS Inc. Canada
08.2018 - 01.2021
- Customer service rep (voice/chat), explain utility bills, supporting fellow colleagues with questions, customer loyalty representative and CET/FCR/LA (1.5 yrs)
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Supervisor
Tim Hortons
06.2017 - 08.2018
- Greet customers, change tills and make sure its all balance before shift end, track daily void transactions, refunds, paid outs, supervise cashiers, team members and help them for multiple problems, manage drive thru time and orders, keep food safety audits 100%
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Completed store opening and closing procedures and balanced tills.
Education
Business Administration Diploma -
St. Lawrence College
Kingston, ONAccounting, High School Diploma - Accounting
B.C.M Sr. Sec. School
Punjab, IndiaSkills
- Marketing
- Artistic
- Creative
- Customer Service
- Time Management
- Problem-solving skills
- Teamwork and Collaboration
- Problem-Solving
- Stocking and Receiving
- Merchandising knowledge
Leadership Experience
- Class President (8 years, in my Elementary School)
- House Captain (2 years, High School)
- Leader of group presentations.
- I've managed a team full of 7-10 people at a time at my job and schools and colleges. (4 years)
Communication Skills
I speak very confidently with clients and am very positive with them. I always have to ensure what clients need and how it will benefit the company and the client simultaneously.
References
Available upon request.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Korean
Elementary
Timeline
Sales Associate
Hudson's Bay
07.2023 - Current
Customer Service Associate
Superior Propane
11.2021 - 11.2023
Assistant Director of Admissions
CDI College
05.2021 - 09.2021
Customer Service Representative
HGS Inc. Canada
08.2018 - 01.2021
Supervisor
Tim Hortons
06.2017 - 08.2018
Business Administration Diploma -
St. Lawrence College
Accounting, High School Diploma - Accounting
B.C.M Sr. Sec. School
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